At a Glance
- Tasks: Support IT systems and assist internal customers with tech issues.
- Company: Join Landmark, a leading Prop-Tech company driving innovation in the property industry.
- Benefits: Enjoy competitive salary, generous holiday, lifestyle allowance, and private health insurance.
- Other info: Opportunity for training, career progression, and family-friendly policies.
- Why this job: Be part of a dynamic team that values creativity and personal growth in a collaborative environment.
- Qualifications: ITIL V4 Foundation or service desk experience; strong customer service and technical skills required.
The predicted salary is between 28800 - 43200 £ per year.
What it's like to work at Landmark:
We're a friendly, dynamic and supportive team. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and direction of our products and services, as well as finding more efficient ways to work. We also love a good work social and team building events. As well as this we offer:
- 25 days’ holiday plus bank holidays, with optional 5 days unpaid leave per year
- Annual lifestyle allowance of £300 to put towards an activity of your choice
- Pension matched up to 6% for the 1st 3 years and matched up to 10% thereafter
- Private Health Insurance – currently via Vitality
- Group Income Protection Scheme
- Matched funding for Charitable fundraising
- Cycle to Work scheme and Gym Flex scheme
- Internal coaching/mentoring system throughout your time here
- Focus on training and career progression
- Family friendly policies
The Opportunity:
We are looking for a skilled Service Desk Analyst to work as part of a team to support a range of systems within the Landmark Information Group. You will be responsible for managing multiple concurrent tasks with varying technologies in an exciting competitive environment, with exposure of systems that are a mix of on premise and cloud as well as our End User Estate.
The role will involve:
- Being the first point of contact for IT support activities for our internal customers
- Managing and prioritising your workload via our ITSM Tools
- Keeping your customers updated via all communication methods to manage expectations
- Supporting the wider IT Department ensuring the smooth function of our systems and processes
- Onboarding new people to the company (hardware and account provision)
- Ensure that all requests logged contain detailed information regarding the issue/request, along with troubleshooting steps
- Ensuring our EUC compliance levels meet our high standards
- Keeping our Asset management system UpToDate
- Keeping all knowledge base support documentation up to date
- Occasional Visits to other offices located in the United Kingdom to provide physical support
About You:
To be considered for the role you will need to have:-
- ITIL V4 Foundation or
- Previous Service/Support Desk experience
- Exposure to Microsoft 365 Admin Centre, AD
- Good customer service skills
- Self-motivated
- Excellent time management & request\ticket management
- Strong technical support skills and experience
- Excellent communication skills with the ability to communicate technically at all levels
About Us:
Landmark Information Group holds a wide portfolio of market leading PropTech businesses that span an incredible range of markets and technology platforms across the sector. With well-known application suites, online services and massive national scale property data as well as premier geospatial datasets we are at the forefront of innovation and thought leadership in the industry.
We deliver award-winning solutions to estate agency, conveyancing, surveying, lender valuations, land asset management, environmental consultancy, and Government markets. This is a chance to join the business in a as we make major steps forward in leveraging the latest cloud and large-scale technologies to start bringing together the entire market to a unified platform.
Closing Date: 2nd April 2026
Service Desk Analyst in Bristol employer: Landmark Information Group
At Landmark Information Group, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees. As a Service Desk Analyst, you'll benefit from comprehensive training and career progression opportunities, alongside generous perks such as 25 days of holiday and health insurance, all within a supportive environment that values your contributions.
Contact Details:
Landmark Information Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Bristol
✨Tip Number 1
Familiarise yourself with ITIL V4 principles, as this is a key requirement for the Service Desk Analyst role. Understanding these concepts will not only help you in the interview but also demonstrate your commitment to best practices in IT service management.
✨Tip Number 2
Brush up on your knowledge of Microsoft 365 Admin Centre and Active Directory. Being able to discuss your experience with these tools confidently can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. Highlighting specific situations where you resolved issues or improved user satisfaction will showcase your skills and align with Landmark's focus on collaboration and support.
✨Tip Number 4
Research Landmark Information Group and their portfolio of services. Understanding their market position and recent innovations will allow you to tailor your conversation during interviews, showing your genuine interest in the company and its mission.
We think you need these skills to ace Service Desk Analyst in Bristol
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Service Desk Analyst position. Tailor your application to highlight relevant experience and skills that align with what Landmark is looking for.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in IT support or service desk roles. Mention specific tools you have used, such as ITSM tools, and your familiarity with Microsoft 365 Admin Centre and Active Directory.
Showcase Soft Skills:Landmark values excellent communication and customer service skills. Provide examples in your application that demonstrate your ability to manage customer expectations and communicate effectively at all levels.
Tailor Your Cover Letter:Craft a personalised cover letter that reflects your enthusiasm for the role and the company. Mention how your values align with Landmark's culture of innovation and collaboration, and express your eagerness to contribute to their team.
How to prepare for a job interview at Landmark Information Group
✨Understand the Company Culture
Before your interview, take some time to research Landmark's culture. They value bold ideas and collaboration, so be prepared to discuss how you can contribute to their innovative environment.
✨Showcase Your Technical Skills
As a Service Desk Analyst, you'll need strong technical support skills. Be ready to provide examples of your experience with Microsoft 365 Admin Centre and any ITIL practices you've implemented in previous roles.
✨Demonstrate Excellent Communication
Effective communication is key in this role. Practice explaining technical concepts in simple terms, as you'll need to interact with users at all levels. Highlight any past experiences where you successfully managed customer expectations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you had to manage multiple tasks or resolve a complex issue, and explain your thought process and the outcome.
