Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to provide top-notch application support and ensure smooth operations.
- Company: Join a dynamic Digital Technology and Services team focused on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by improving services and supporting critical applications.
- Qualifications: Experience in technical support and proven leadership skills are essential.
- Other info: Fast-paced environment with a focus on continuous improvement and collaboration.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We’re offering an exciting opportunity for an experienced and motivated Application Support Team Lead to step into a crucial role within our Digital Technology and Services (DTS) function. This position sits at the heart of our service operations, ensuring stability, quality, and continuity across a wide range of business‑critical applications. As the Application Support Team Lead, you will guide and support a team of Analysts delivering first line application support, drive operational excellence, and champion continuous improvement. You’ll work closely with a variety of internal teams to ensure incidents are resolved quickly, platforms remain reliable, and knowledge is well‑documented and shared. This is a fantastic opportunity for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is passionate about delivering exceptional customer‑focused service.
Responsibilities
- Overseeing incident resolution, ensuring timely fixes, clear communication, and strong root-cause analysis for application issues.
- Maintaining platform stability across on‑premise and cloud environments through proactive monitoring and operational tasks.
- Drive operational excellence by prioritising workload, meeting service levels, and ensuring audit and process compliance.
- Collaborate cross‑functionally with Engineering, DevOps/SRE, Service Desk, and Product teams to improve service quality and knowledge sharing.
- Act as an escalation point for customers and participate in the on‑call rota for management‑level escalations.
- Support service health by contributing to maintenance routines, health checks, and ongoing service improvement initiatives.
- Produce and analyse operational metrics, supporting customer service reviews and data‑driven decision‑making.
About You
You will be an experienced technical support professional with a passion for leading people, improving services, and keeping business‑critical applications running smoothly. You will be confident under pressure, customer‑focused, and committed to driving high standards across your team.
Qualifications
- Strong technical background with experience in a Service Desk or Application Support environment.
- Proven leadership skills, with the ability to coach, mentor, and develop team members.
- Excellent problem‑solving abilities, able to analyse issues and identify effective solutions.
- Clear and confident communication, particularly during incidents or time‑critical situations.
- A customer‑centric mindset, always focused on service quality and stability.
- In-depth experience in technical support, varying hardware, and software platforms, with a speciality in Application Support products.
- Ability to manage workloads, prioritise effectively, and deliver consistently against SLAs.
- Collaborative working style, comfortable partnering with cross‑functional teams.
- A drive for continuous improvement, seeking opportunities to enhance processes and reduce repeat issues.
- Familiarity with ITIL principles and experience using ITSM tools.
Application Support Team Lead in Reading employer: Landmark Information Group
Contact Detail:
Landmark Information Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Team Lead in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to application support. We recommend doing mock interviews with friends or using online resources to get comfortable with articulating your experience and problem-solving skills.
✨Tip Number 3
Showcase your passion for continuous improvement! During interviews, share examples of how you've driven operational excellence in previous roles. We want to see your enthusiasm for enhancing processes and delivering top-notch service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Application Support Team Lead in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Application Support Team Lead role. Highlight your leadership experience and any relevant technical support background to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've driven operational excellence or improved services in previous positions – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t shy away from discussing challenges you’ve faced and how you resolved them. We want to see your analytical thinking and how you approach incidents under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Landmark Information Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to application support. Be ready to discuss specific tools and platforms you've worked with, as well as any ITIL principles you’re familiar with. This will show that you’re not just a leader but also technically savvy.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you coached or mentored team members, resolved conflicts, or improved team performance. This will demonstrate your ability to guide and support others effectively.
✨Communicate Clearly and Confidently
During the interview, practice clear and confident communication. You might be asked to explain complex issues or describe how you handle time-critical situations. Use this opportunity to showcase your problem-solving abilities and customer-centric mindset.
✨Emphasise Continuous Improvement
Be ready to discuss how you've driven operational excellence in previous roles. Share specific examples of process improvements you've implemented or how you've contributed to service health initiatives. This will highlight your commitment to enhancing service quality.