Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for IT support and manage multiple tasks in a dynamic environment.
- Company: Join Landmark Information Group, a leader in innovative IT solutions.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for growth.
- Why this job: Make a real difference by supporting systems that keep our company running smoothly.
- Qualifications: ITIL V4 Foundation or service desk experience; strong tech and communication skills.
- Other info: Opportunity to visit different offices across the UK for hands-on support.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a skilled Service Desk Analyst to work as part of a team to support a range of systems within the Landmark Information Group. You will be responsible for managing multiple concurrent tasks with varying technologies in an exciting competitive environment, with exposure to systems that are a mix of on-premise and cloud as well as our End User Estate.
Responsibilities
- Being the first point of contact for IT support activities for our internal customers
- Managing and prioritising your workload via our ITSM Tools
- Keeping your customers updated via all communication methods to manage expectations
- Supporting the wider IT Department ensuring the smooth function of our systems and processes
- Onboarding new people to the company (hardware and account provision)
- Ensure that all requests logged contain detailed information regarding the issue/request, along with troubleshooting steps
- Ensuring our EUC compliance levels meet our high standards
- Keeping our Asset management system UpToDate
- Keeping all knowledge base support documentation up to date
- Occasional visits to other offices located in the United Kingdom to provide physical support
Qualifications
About You To be considered for the role you will need to have:
- ITIL V4 Foundation or previous Service/Support Desk experience
- Exposure to Microsoft 365 Admin Centre
- AD Self-motivated
- Strong technical support skills and experience
- Excellent communication skills with the ability to communicate technically at all levels
Service Desk Analyst in Kent employer: Landmark Information Group
Contact Detail:
Landmark Information Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Desk Analyst role.
✨Tip Number 2
Prepare for those interviews! Brush up on your ITIL V4 knowledge and be ready to discuss your experience with Microsoft 365 Admin Centre. We want you to shine and show how you can manage multiple tasks in a fast-paced environment.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to demonstrate how you keep customers updated and manage expectations. We love candidates who can communicate effectively at all levels.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals to join our team and support our internal customers.
We think you need these skills to ace Service Desk Analyst in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the Service Desk Analyst role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your ITIL V4 Foundation or any previous support desk experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. We love seeing enthusiasm and a bit of personality, so let us know what excites you about working with us.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be doing a lot of it in the role. Make sure to detail your troubleshooting steps and experiences without fluff!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Landmark Information Group
✨Know Your ITIL Basics
Make sure you brush up on your ITIL V4 Foundation knowledge. Be ready to discuss how ITIL principles can be applied in a service desk environment, as this will show your understanding of best practices in IT service management.
✨Showcase Your Technical Skills
Prepare to talk about your experience with Microsoft 365 Admin Centre and any other relevant technologies. Have specific examples ready that demonstrate your technical support skills and how you've resolved issues in the past.
✨Communication is Key
Since you'll be the first point of contact for IT support, practice explaining technical concepts in simple terms. Think of scenarios where you had to manage customer expectations and keep them updated, as this will highlight your communication skills.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you prioritise tasks and manage multiple requests simultaneously. Share examples of how you've used ITSM tools to keep track of your workload and ensure nothing falls through the cracks.