At a Glance
- Tasks: Support customers through project lifecycles, from mapping to submission.
- Company: Join a dynamic team at a leading sales organisation.
- Benefits: Hybrid work model, competitive salary, and opportunities for career growth.
- Other info: Thriving team environment with a focus on collaboration and development.
- Why this job: Make a real impact by helping customers achieve their project goals.
- Qualifications: Strong customer service skills and a passion for sales.
The predicted salary is between 30000 - 40000 € per year.
The Portfolio Specialist position is a hybrid Sales and Service role within the SearchFlow Sales Team. You will be responsible for supporting our customers through the lifecycle of their project from mapping to submission.
The role will involve:
- Providing support to our customers through the entire lifecycle of new and existing projects in line with the expected SLAs and performance standards, including but not limited to mapping, quotation, query support and resolution, completion collations and post completion qualification.
- Effectively qualify all incoming project requests, tailoring our product and pricing offering depending on customer and project needs with a focus on maximising revenue.
- Communicating with our customers through email, inbound and outbound calls; on occasion may be required to attend face-to-face meetings.
- Managing pipeline effectively and communicate project and opportunity progression to the Portfolio Team and wider Sales team through face-to-face meetings and updating Salesforce records as per the expected standards.
- Maintaining up to date and detailed records of all portfolio/project related activities through the Salesforce and Back Office applications.
- Collaborating with our customers to understand their specific Portfolio feedback and needs, then work with the Head of Portfolio and Portfolio Team Leader to continue developing and enhancing our processes and service.
About You:
You will be a tenacious, driven, and ambitious individual with excellent customer service and persuasive skills and someone who sets and achieves high standards. You will be keen to develop a career in sales but will also enjoy the customer service element of a sales role. Your communication skills will be second to none and you will be someone who enjoys working to targets. You will also have/be:
- Confident, in person and over the phone
- Good presentation skills
- Organised and methodical
- High attention to detail – ability to work on large scale projects with high levels of accuracy
- Able to thrive in a hardworking and dynamic team
- Comfortable in challenging and being challenged
Portfolio Specialist in Kent employer: Landmark Information Group
At SearchFlow, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our hybrid Portfolio Specialist role not only provides competitive benefits and opportunities for professional growth but also allows you to engage directly with customers, making a meaningful impact on their projects. Located in Kings Hill, West Malling, our team thrives in a supportive environment where your contributions are valued, and your career aspirations can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Portfolio Specialist in Kent
✨Tip Number 1
Get to know the company inside out! Research their projects, values, and culture. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your pitch! You’ll want to be able to clearly explain how your skills match the Portfolio Specialist role. Think about specific examples from your past that highlight your customer service and sales abilities.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you’re genuinely interested in the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Portfolio Specialist in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Portfolio Specialist role. Highlight your customer service experience and any sales achievements to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our needs. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your attention to detail and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Landmark Information Group
✨Know Your Portfolio Inside Out
Before the interview, make sure you understand the key aspects of the portfolio you'll be managing. Familiarise yourself with the types of projects and customer needs that are common in this role. This will help you demonstrate your knowledge and show how you can tailor solutions to meet specific customer requirements.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've successfully handled customer queries or resolved issues in the past. Highlight your persuasive communication skills and how they’ve helped you achieve high standards in customer service.
✨Demonstrate Your Organisational Skills
The Portfolio Specialist role requires a methodical approach to managing multiple projects. Bring examples of how you've effectively organised your workload in previous roles. Discuss any tools or methods you use to keep track of tasks and ensure nothing falls through the cracks.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities and how you handle challenges. Think about potential project scenarios you might encounter and how you would address them. This will show your ability to think on your feet and adapt to dynamic situations.
