Internal Account Manager

Kings Hill, West Malling/Hybrid

What it's like to work at SearchFlow: If you want to be part of a dynamic, fast-growing company, SearchFlow ticks all the boxes. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We are the market leader in conveyancing products and services and constantly expanding into new sectors, creating fantastic opportunities for positive, team-orientated and self-motivated people. We also love a good work social and team building events.

As well as this we offer:

• 25 days’ holiday, with optional 5 days unpaid leave per year
• Flexible working
• Cycle to Work scheme
• Focus on training and career progression
• Competitive salary

The Opportunity: The Internal Account Manager will be responsible for retaining and growing revenues from a defined portfolio of internal accounts, manage a portfolio of small - medium commercial and residential firms, building strategic relationships and conduct training and account reviews, gain share of wallet from missing users/departments, establishing upsell opportunities for full product range.

The role will involve:

• Managing and retaining an account portfolio to exceed growth targets.
• Growing the account portfolio by identifying new users, competitive win backs and gaining referrals.
• Developing and executing a consultative sell.
• Ensuring effective implementation of all new customers to ensure on-going usage and growth in the aftersales environments.
• Delivering against all agreed company and department KPIs and service levels.
• Setting and conducting telephony client meetings to review the account.
• Developing long term profitable relationships with customers to ensure full growth potential of your portfolio.
• Organising CPDs, product seminars and company presentations within customer portfolio.

About You: You will be customer focussed with the ability to network, build excellent rapport with varied customers and colleagues and deliver persuasive presentations. You will have a tenacious and determined attitude with good time management skills to manage your own workload. You will also have/be:

• Graduate calibre
• Previous experience in a B2B or B2C sales role with the drive to exceed minimum expectations.
• Excellent written and oral communication skills.
• A basic understanding of professional account selling.
• Knowledge of the internet and the supply of online information.
• MS Office - Word, Excel, Powerpoint.

About Us: Part of a £1.2 billion company, SearchFlow is the biggest conveyancing search provider in England and Wales. Over 2,500 legal clients trust us to run more than 1 million searches for them every year. We have completed 5,000,000 instructions and 26,000,000 searches so we’ve touched 1 in 4 property transactions. We are part of the DMGT, who are committed to investing in our portfolio of services. Because we have such a large, supportive company behind us, we can invest in nationwide, reliable datasets, enhanced mapping tools and an ordering platform that has been designed for ease of use and efficiency. We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.