At a Glance
- Tasks: Lead operations, drive efficiency, and ensure outstanding customer outcomes.
- Company: Join a dynamic team at Optimus, part of Landmark Information Group.
- Benefits: Competitive salary, generous holidays, private health insurance, and career development.
- Other info: Inclusive culture that values diversity and supports your growth.
- Why this job: Make a real impact in transforming the home moving process with innovative solutions.
- Qualifications: Proven experience in operational leadership and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 € per year.
At Optimus, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work. Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.
We offer a range of benefits to support your well-being and career growth:
- Competitive Salary
- Generous Holiday Allowance
- Annual Lifestyle Allowance
- Pension Scheme
- Private Health Insurance
- Group Income Protection Scheme
- Charitable Fundraising
- Cycle to Work and Gym Flex Schemes
- Internal Coaching and Mentoring: Available throughout your time with us
- Training and Career Progression: A strong focus on your development
- Family-Friendly Policy
We have an exciting opportunity for an experienced Head of Operations to join Optimus, part of the Landmark Information Group. This is a senior leadership role, accountable for the effective, efficient and scalable delivery of operational services, ensuring teams, systems and processes are aligned to both current and future business needs, helping to transform the home moving process and drive speed and certainty with service.
You will provide strong operational leadership, embed best practice, and drive continuous improvement, while protecting Optimus’ distinctive culture and enabling sustainable growth, service excellence and outstanding customer outcomes.
Responsibilities involve:
- Owning and leading day-to-day operational performance across Optimus, ensuring service levels, productivity, quality and customer outcomes are consistently achieved.
- Translating business strategy into clear, actionable operational plans, priorities and performance metrics.
- Establishing effective governance, reporting rhythms and performance oversight to track delivery, risks and opportunities.
- Building, leading and developing high-performing operational teams, with clear accountability and a strong focus on capability and succession planning.
- Driving continuous improvement across processes, systems and ways of working, with a focus on efficiency, scalability, automation and risk mitigation.
- Working closely with Finance and senior stakeholders to manage operational budgets, control costs and deliver value for money.
- Embedding a strong customer-first mindset across operations and building effective relationships across Sales, Product, Technology, Finance, HR and Group Operations.
About You: As the Head of Operations, you’ll be an experienced operational leader with a strong track record of delivering results in complex, service-led environments. You’ll bring a pragmatic, people-focused approach, combined with the confidence to lead change and make data-informed decisions.
Qualifications will have:
- Proven experience in a senior operational leadership role, ideally within a volume, service-led or regulated environment.
- Strong operational performance management experience, including ownership of SLAs, KPIs and customer outcomes.
- Experience leading process improvement, transformation or change initiatives at scale.
- Commercial and financial acumen, including budget planning and cost management.
- The ability to lead, motivate and develop high-performing teams, role modelling inclusive, values-led leadership.
- Strong stakeholder management skills, with experience working cross-functionally in complex organisations.
- Experience within conveyancing, property or adjacent professional services sectors is highly desirable, as is strong data analysis and reporting capability.
We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Head of Operations employer: Landmark Information Group
At Optimus, we pride ourselves on being an excellent employer that champions innovation and collaboration within a supportive team environment. Our commitment to employee well-being is reflected in our competitive salary, generous holiday allowance, and extensive career development opportunities, including internal coaching and mentoring. Located within the Landmark Information Group, we offer a unique chance to lead operational excellence while fostering a culture that values diverse ideas and encourages personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At Optimus, they value bold ideas and collaboration, so think about how you can showcase your innovative mindset and teamwork skills during the chat.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. This will help you articulate your experience and demonstrate your leadership skills effectively, which is crucial for a Head of Operations role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in the process.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Head of Operations role. Highlight your operational leadership experience and any relevant achievements that showcase your ability to drive results in service-led environments.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for Optimus. Share your passion for operational excellence and how your values align with our culture of innovation and collaboration. Be bold and let your personality shine through!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your impact. Use metrics where possible to illustrate how you've improved performance, efficiency, or customer outcomes in previous positions.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to the right people quickly and allows us to see your enthusiasm for joining our friendly and dynamic team at Optimus!
How to prepare for a job interview at Landmark Information Group
✨Know Your Stuff
Before the interview, dive deep into Optimus and its operations. Understand their products, services, and the home moving process. This will not only show your genuine interest but also help you align your experience with their needs.
✨Showcase Your Leadership Style
As a Head of Operations, your leadership approach is crucial. Be ready to discuss specific examples of how you've built and led high-performing teams. Highlight your people-focused methods and how you've driven change in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and operational acumen. Prepare scenarios where you've improved processes or managed budgets effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Collaboration
Optimus values collaboration, so be prepared to discuss how you've worked cross-functionally in the past. Share examples of how you've built relationships with different departments to achieve common goals and drive service excellence.
