At a Glance
- Tasks: Lead operations, drive efficiency, and ensure outstanding customer outcomes.
- Company: Join a dynamic team at Optimus, part of Landmark Information Group.
- Benefits: Competitive salary, generous holidays, private health insurance, and career development.
- Other info: Inclusive culture that values diversity and supports your growth.
- Why this job: Make a real impact in transforming the home moving process with innovative solutions.
- Qualifications: Proven experience in operational leadership and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
At Optimus, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work. Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.
We offer a range of benefits to support your well-being and career growth:
- Competitive Salary
- Generous Holiday Allowance
- Annual Lifestyle Allowance
- Pension Scheme
- Private Health Insurance
- Group Income Protection Scheme
- Charitable Fundraising
- Cycle to Work and Gym Flex Schemes
- Internal Coaching and Mentoring: Available throughout your time with us
- Training and Career Progression: A strong focus on your development
- Family-Friendly Policy
We have an exciting opportunity for an experienced Head of Operations to join Optimus, part of the Landmark Information Group. This is a senior leadership role, accountable for the effective, efficient and scalable delivery of operational services, ensuring teams, systems and processes are aligned to both current and future business needs, helping to transform the home moving process and drive speed and certainty with service.
You will provide strong operational leadership, embed best practice, and drive continuous improvement, while protecting Optimus’ distinctive culture and enabling sustainable growth, service excellence and outstanding customer outcomes.
Responsibilities involve:
- Owning and leading day-to-day operational performance across Optimus, ensuring service levels, productivity, quality and customer outcomes are consistently achieved.
- Translating business strategy into clear, actionable operational plans, priorities and performance metrics.
- Establishing effective governance, reporting rhythms and performance oversight to track delivery, risks and opportunities.
- Building, leading and developing high-performing operational teams, with clear accountability and a strong focus on capability and succession planning.
- Driving continuous improvement across processes, systems and ways of working, with a focus on efficiency, scalability, automation and risk mitigation.
- Working closely with Finance and senior stakeholders to manage operational budgets, control costs and deliver value for money.
- Embedding a strong customer-first mindset across operations and building effective relationships across Sales, Product, Technology, Finance, HR and Group Operations.
About You: As the Head of Operations, you’ll be an experienced operational leader with a strong track record of delivering results in complex, service-led environments. You’ll bring a pragmatic, people-focused approach, combined with the confidence to lead change and make data-informed decisions.
Qualifications will have:
- Proven experience in a senior operational leadership role, ideally within a volume, service-led or regulated environment.
- Strong operational performance management experience, including ownership of SLAs, KPIs and customer outcomes.
- Experience leading process improvement, transformation or change initiatives at scale.
- Commercial and financial acumen, including budget planning and cost management.
- The ability to lead, motivate and develop high-performing teams, role modelling inclusive, values-led leadership.
- Strong stakeholder management skills, with experience working cross-functionally in complex organisations.
- Experience within conveyancing, property or adjacent professional services sectors is highly desirable, as is strong data analysis and reporting capability.
We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Head of Operations employer: Landmark Information Group
At Landmark Information Group, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees. As a Service Desk Analyst, you'll benefit from comprehensive training and career progression opportunities, alongside generous perks such as 25 days of holiday and health insurance, all within a supportive environment that values your contributions.
Contact Details:
Landmark Information Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations
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We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
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How to prepare for a job interview at Landmark Information Group
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You’ll want to thoroughly convey your unique approach to leadership. During the interview with Landmark Information Group, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Landmark Information Group, especially in the specific context of the challenges they’re currently facing.
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Since this is a full-time leadership role, spending time thinking about your vision for Landmark Information Group could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
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