At a Glance
- Tasks: Provide IT support and manage multiple tasks in a dynamic environment.
- Company: Join a friendly and innovative team at Landmark Information Group.
- Benefits: Enjoy 25 days holiday, competitive salary, and a £300 lifestyle allowance.
- Other info: Opportunities for training, career progression, and team-building events.
- Why this job: Be the first point of contact for IT support and make a real impact.
- Qualifications: ITIL V4 Foundation or previous service/support desk experience required.
The predicted salary is between 30000 - 40000 £ per year.
What it's like to work at Landmark: We're a friendly, dynamic and supportive team. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and direction of our products and services, as well as finding more efficient ways to work. We also love a good work social and team building events.
As well as this we offer:
- Competitive salary
- 25 days’ holiday plus bank holidays, with optional 5 days unpaid leave per year
- Annual lifestyle allowance of £300 to put towards an activity of your choice
- Pension matched up to 6% for the 1st 3 years and matched up to 10% thereafter
- Private Health Insurance – currently via Vitality Group
- Income Protection Scheme
- Matched funding for Charitable fundraising
- Cycle to Work scheme and Gym Flex scheme
- Internal coaching/mentoring system throughout your time here
- Focus on training and career progression
- Family friendly policies
- Free parking
The Opportunity: We are looking for a skilled Service Desk Analyst to work as part of a team to support a range of systems within the Landmark Information Group. You will be responsible for managing multiple concurrent tasks with varying technologies in an exciting competitive environment, with exposure of systems that are a mix of on premise and cloud as well as our End User Estate. The role will require regular travel to our Edinburgh office.
The role will involve:
- Being the first point of contact for IT support activities for our internal customers
- Managing and prioritising your workload via our ITSM Tools
- Keeping your customers updated via all communication methods to manage expectations
- Supporting the wider IT Department ensuring the smooth function of our systems and processes
- Onboarding new people to the company (hardware and account provision)
- Ensure that all requests logged contain detailed information regarding the issue/request, along with troubleshooting steps
- Ensuring our EUC compliance levels meet our high standards
- Keeping our Asset management system UpToDate
- Keeping all knowledge base support documentation up to date
- Occasional Visits to other offices located in the United Kingdom to provide physical support
About You: To be considered for the role you will need to have:
- ITIL V4 Foundation or Previous Service/Support Desk experience
- Exposure to Microsoft 365 Admin Centre, AD
- Good customer service skills
- Self-motivated
- Excellent time management & request ticket management
- Strong technical support skills and experience
- Excellent communication skills with the ability to communicate technically at all levels
About Us: Landmark Information Group holds a wide portfolio of market leading PropTech businesses that span an incredible range of markets and technology platforms across the sector. With well-known application suites, online services and massive national scale property data as well as premier geospatial datasets we are at the forefront of innovation and thought leadership in the industry. We deliver award-winning solutions to estate agency, conveyancing, surveying, lender valuations, land asset management, environmental consultancy, and Government markets. This is a chance to join the business as we make major steps forward in leveraging the latest cloud and large-scale technologies to start bringing together the entire market to a unified platform.
Service Desk Analyst in Glasgow employer: Landmark Information Group
At Landmark, we pride ourselves on being a friendly and dynamic employer that fosters a supportive work culture where passion and collaboration thrive. With competitive benefits including a generous holiday allowance, private health insurance, and a focus on employee growth through training and mentoring, we ensure our Service Desk Analysts are well-equipped to succeed. Our Edinburgh office offers a vibrant environment with opportunities for team building and social events, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
Landmark Information Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees at Landmark on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support and customer service. We recommend role-playing with a friend to get comfortable with your responses and show off those excellent communication skills.
✨Tip Number 3
Show your passion for technology and teamwork during the interview. Share examples of how you've collaborated in the past or tackled challenges head-on. This will resonate well with Landmark's dynamic and supportive culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Landmark.
We think you need these skills to ace Service Desk Analyst in Glasgow
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We love candidates who are passionate about IT support and eager to contribute to our dynamic team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience, especially with ITIL V4, Microsoft 365, and customer service. We want to see how your skills align with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experiences and skills, as this will help us quickly understand your fit for the Service Desk Analyst role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Landmark Information Group
✨Know Your Stuff
Make sure you brush up on your ITIL V4 Foundation knowledge and any previous service desk experience. Be ready to discuss specific scenarios where you've provided excellent customer service or resolved technical issues, as this will show your practical understanding of the role.
✨Show Your Communication Skills
Since you'll be the first point of contact for IT support, it's crucial to demonstrate your communication skills. Practice explaining technical concepts in simple terms, and think of examples where you've successfully managed customer expectations through clear communication.
✨Prioritisation is Key
The job involves managing multiple tasks, so be prepared to talk about how you prioritise your workload. Have a few examples ready that showcase your time management skills and how you've effectively used ITSM tools to keep track of requests.
✨Be Ready to Collaborate
Landmark values teamwork and collaboration, so highlight your ability to work well with others. Think of instances where you've contributed to team projects or helped colleagues, and be ready to discuss how you can bring new ideas to the table.
