At a Glance
- Tasks: Support customers through their project lifecycle while maximising revenue.
- Company: Join SearchFlow, a dynamic leader in conveyancing products and services.
- Benefits: Enjoy 25 days holiday, flexible working, and a focus on career progression.
- Other info: Work in a supportive environment with excellent career growth opportunities.
- Why this job: Be part of a fast-growing team where your ideas are valued and collaboration is key.
- Qualifications: Strong customer service skills and a drive to succeed in sales.
The predicted salary is between 25000 - 32000 € per year.
Customer Service and Sales Advisor
Kings Hill, West Malling
What it's like to work at SearchFlow: If you want to be part of a dynamic, fast-growing company, SearchFlow ticks all the boxes. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We are the market leader in conveyancing products and services and constantly expanding into new sectors, creating fantastic opportunities for positive, team-orientated and self-motivated people. We also love a good work social and team building events.
As well as this we offer:
- 25 days’ holiday, with optional 5 days unpaid leave per year
- Flexible working
- Cycle to Work scheme
- Focus on training and career progression
- Competitive salary
The Opportunity: The Customer Service and Sales Advisor is a hybrid sales and service role within the SearchFlow Sales Team. You will be responsible for supporting our customers through the lifecycle of their project from mapping to submission.
The role will involve:
- Providing support to our customers through the entire lifecycle of new and existing projects in line with the expected SLAs and performance standards. Including but not limited to mapping, quotation, query support and resolution, completion collations and post completion qualification.
- Effectively qualify all incoming project requests, tailoring our product and pricing offering dependant on customer and project needs with a focus on maximising revenue.
- Communicating with our customers through email, inbound and outbound calls, on occasion may be required to attend face to face meetings.
- Managing pipeline effectively and communicate project and opportunity progression to the Portfolio Team and wider Sales team through face-to-face meetings and updating Salesforce records as per the expected standards.
- Maintaining up to date and detailed records of all portfolio/project related activities through the Salesforce and Back Office applications.
- Collaborating with our customers to understand their specific Portfolio feedback and needs, then work with the Head of Portfolio and Portfolio Team Leader to continue developing and enhancing our processes and service.
About You: You will be a tenacious, driven, and ambitious individual with excellent customer service and persuasive skills and someone who sets and achieves high standards. You will be keen to develop a career in sales but will also enjoy the customer service element of a sales role. Your communications skills will be second to none and you will be someone who enjoys working to targets. You will also have/be:
- Confident, in person and over the phone
- Good presentation skills
- Organised and methodical
- High attention to detail – ability to work on large scale projects with high levels of accuracy
- Able to thrive in a hardworking and dynamic team
- Comfortable in challenging and being challenged
About Us: Part of a £1.2 billion company, SearchFlow is the biggest conveyancing search provider in England and Wales. Over 2,500 legal clients trust us to run more than 1 million searches for them every year. We have completed 5,000,000 instructions and 26,000,000 searches so we’ve touched 1 in 4 property transactions. We are part of the DMGT, who are committed to investing in our portfolio of services. Because we have such a large, supportive company behind us, we can invest in nationwide, reliable datasets, enhanced mapping tools and an ordering platform that has been designed for ease of use and efficiency. We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Customer Service & Sales Advisor employer: Landmark Information Group
At SearchFlow, we pride ourselves on being a dynamic and fast-growing company that fosters passion, ambition, and collaboration among our team members. With a strong focus on employee growth through training and career progression, we offer a competitive salary, generous holiday allowance, and flexible working arrangements, all within a vibrant work culture that values new ideas and team-building activities. Located in Kings Hill, West Malling, we provide an exciting opportunity for individuals looking to thrive in a supportive environment while contributing to the market leader in conveyancing products and services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Sales Advisor
✨Tip Number 1
Get to know the company inside out! Research SearchFlow's products and services, and understand their values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company culture and even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the SearchFlow team.
We think you need these skills to ace Customer Service & Sales Advisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We love candidates who are genuinely excited about joining our dynamic team and contributing to our success.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service and Sales Advisor role. We want to see how you can bring value to our team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills stand out without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Landmark Information Group
✨Know Your Stuff
Before the interview, make sure you understand SearchFlow's products and services. Familiarise yourself with the conveyancing process and how the company supports its customers. This will show your genuine interest and help you answer questions confidently.
✨Show Off Your Communication Skills
As a Customer Service & Sales Advisor, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully handled customer queries or sales situations in the past.
✨Demonstrate Your Team Spirit
SearchFlow values collaboration, so be ready to discuss how you work well in a team. Share experiences where you've contributed to team success or helped colleagues achieve their goals. This will highlight your ability to thrive in a dynamic environment.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. Ask about the team culture, training opportunities, or how success is measured in the position. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
