At a Glance
- Tasks: Lead daily operations, drive performance, and ensure exceptional customer outcomes.
- Company: Join Optimus, part of the Landmark Information Group, in a dynamic leadership role.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Be part of a culture that values continuous improvement and team development.
- Why this job: Transform the home moving process and make a real impact on service excellence.
- Qualifications: Proven operational leadership experience and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 € per year.
We have an exciting opportunity for an experienced Head of Operations to join Optimus, part of the Landmark Information Group. This is a senior leadership role, accountable for the effective, efficient and scalable delivery of operational services, ensuring teams, systems and processes are aligned to both current and future business needs, helping to transform the home moving process and drive speed and certainty with service.
You will provide strong operational leadership, embed best practice, and drive continuous improvement, while protecting Optimus’ distinctive culture and enabling sustainable growth, service excellence and outstanding customer outcomes.
The role will involve:
- Owning and leading day-to-day operational performance across Optimus, ensuring service levels, productivity, quality and customer outcomes are consistently achieved.
- Translating business strategy into clear, actionable operational plans, priorities and performance measures.
- Establishing effective governance, reporting rhythms and performance oversight to track delivery, risks and outcomes.
- Building, leading and developing high-performing operational teams, with clear accountability and a strong focus on capability and succession planning.
- Driving continuous improvement across processes, systems and ways of working, with a focus on efficiency, scalability, automation and risk mitigation.
- Working closely with Finance and senior stakeholders to manage operational budgets, control costs and deliver value for money.
- Embedding a strong customer-first mindset across operations and building effective relationships across Sales, Product, Technology, Finance, HR and Group Operations.
About You
As the Head of Operations, you’ll be an experienced operational leader with a strong track record of delivering results in complex, service-led environments. You’ll bring a pragmatic, people-focused approach, combined with the confidence to lead change and make data-informed decisions.
You will have:
- Proven experience in a senior operational leadership role, ideally within a volume, service-led or regulated environment.
- Strong operational performance management experience, including ownership of SLAs, KPIs and customer outcomes.
- Experience leading process improvement, transformation or change initiatives at scale.
- Commercial and financial acumen, including budget planning and cost management.
- The ability to lead, motivate and develop high-performing teams, role modelling inclusive, values-led leadership.
- Strong stakeholder management skills, with experience working cross-functionally in complex organisations.
- Experience within conveyancing, property or adjacent professional services sectors is highly desirable, as is strong data analysis and reporting capability.
Head of Operations in Bristol employer: Landmark Information Group
Optimus, part of the Landmark Information Group, is an exceptional employer that prioritises a culture of continuous improvement and operational excellence. Located in Bristol with hybrid working options, we offer a dynamic work environment where you can lead high-performing teams, drive meaningful change, and contribute to transforming the home moving process. Our commitment to employee growth, coupled with a strong focus on customer outcomes and collaboration across departments, makes Optimus a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Head of Operations role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their culture, values, and recent developments. We want you to walk in there with confidence, ready to show how your experience aligns perfectly with their operational needs.
✨Tip Number 3
Showcase your leadership skills during the interview. Be ready to discuss specific examples of how you've built high-performing teams and driven continuous improvement. We’re looking for those stories that highlight your ability to lead change and achieve outstanding customer outcomes.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. We believe that showing appreciation reflects your strong interpersonal skills, which are crucial for a Head of Operations role.
We think you need these skills to ace Head of Operations in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Head of Operations role. Highlight your experience in operational leadership, performance management, and any relevant achievements that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven continuous improvement and led high-performing teams in the past. We love a good story!
Showcase Your Leadership Style:In your application, let us know about your leadership approach. We’re looking for someone who can motivate and develop teams while maintaining a strong customer-first mindset. Share how you've built relationships across departments and led change effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Landmark Information Group
✨Know Your Operations Inside Out
Before the interview, dive deep into Optimus' operational processes and recent initiatives. Familiarise yourself with their service delivery models and any recent changes in the industry. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you've built high-performing teams in the past. Share specific examples of how you've motivated teams and driven continuous improvement, as this role heavily relies on effective team management.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical operational challenges. Think about how you would translate business strategies into actionable plans and how you would handle performance oversight. Practising these scenarios can help you articulate your thought process clearly.
✨Emphasise Stakeholder Management Skills
Highlight your experience in managing relationships across various functions. Be ready to discuss how you've collaborated with finance, sales, and technology teams to achieve operational goals. This will demonstrate your ability to work cross-functionally, which is crucial for this role.
