At a Glance
- Tasks: Handle reservations and deliver five-star service to guests in a vibrant team.
- Company: The Landmark London, a top-rated hotel with a fun and supportive culture.
- Benefits: Earn up to £32,500, enjoy discounts, free meals, and private medical insurance.
- Other info: Be part of a diverse community with excellent career growth opportunities.
- Why this job: Join a passionate team and make memorable moments for guests every day.
- Qualifications: Experience in reservations preferred; must be energetic and customer-focused.
The predicted salary is between 29000 - 32500 £ per year.
Enrich the Journeys of our People and our Guests as our Reservations Agent! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Reservations Agent are:
- Annual earnings up to £32,500 (£29,000 base salary + non-contractual tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Free meals on duty
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Reservations Agent to join our Central Reservations Department on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Reservations Agent, your main duties and expectations for the role will include:
- Handle inbound reservation calls, emails, and online requests for cluster properties adhering to each individual property’s standards (i.e. LQA and IHG).
- Previous IHG experience preferred.
- Be proficient in usage of Opera Cloud, Spa/F&B booking systems, outlook and any other supporting tools (Revinate, Prompt, Knowcross, Sara, Mitel Ignite, etc.) ensuring the accuracy of data and efficiency of system usage.
- Be fully conversant with budgets and forecasts for each of the cluster properties, including Spa and F&B targets.
- Keep track of Hotel’s performance against the budget/forecast and follow agreed sale strategies in relation to those targets.
- Have full understanding of availability and inventory management including overbooking and cross selling strategies with a goal to maximise all sales opportunities.
You will be required to work 40 hours per week, on a shift rota. All applicants must be legally eligible to work in the UK.
Reservations Agent employer: Landmark Hotel Company Ltd
Landmark Hotel Company Ltd is an excellent employer, offering a vibrant work culture that prioritises employee growth and development. With competitive benefits and a dynamic team environment in the heart of Greater London, you will have the opportunity to thrive while building meaningful relationships with corporate clients and travel agencies, all while contributing to unforgettable guest experiences.
Contact Details:
Landmark Hotel Company Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Landmark Hotel Company Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Landmark Hotel Company Ltd
Don't be shy about reaching out to Landmark Hotel Company Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Landmark Hotel Company Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Landmark Hotel Company Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
