At a Glance
- Tasks: Deliver five-star service and create memorable experiences for guests at our spa.
- Company: Join The Landmark London, a vibrant and award-winning hotel.
- Benefits: Earn £13.45/hour, enjoy free meals, and access 24/7 wellbeing support.
- Other info: Flexible hours based on your availability and a supportive work environment.
- Why this job: Be part of a fun team that values your growth and unique contributions.
- Qualifications: Passion for customer service and a positive attitude.
The predicted salary is between 13 - 13 € per hour.
Enrich the Journeys of our People and our Guests as our SPA Receptionist! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Benefits
- Salary: £13.45/hour + non-contractual tronc
- Pension scheme with company contributions
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Complimentary laundry
- Free meals on duty
- Recommend a Friend incentive
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate SPA Receptionist, to join our SPA on a casual basis, with an immediate start to consistently deliver memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
Responsibilities
- Handle phone, email, and in-person reservations, ensuring efficient use of therapist time and treatment rooms
- Provide information on treatments, products, and promotions, and resolve guest queries promptly and professionally
- Manage cash, card, and membership transactions accurately, including gift voucher sales
- Promote and upsell spa products and packages to maximise revenue
- Manage booking systems, and coordinate with therapists, spa management and other departments for smooth operations
You will work the hours according to your availability and business needs, just notify your manager and they will schedule your shifts accordingly.
Awards
- One of Sunday Times’ Top 100 “Best Companies to Work For 2025”
- Leaders Club Hotel of the Year Award 2025
- A Leading Hotels of the World member
- 5 red stars
- 2 rosettes
- Earth Check Silver Certified 2025
If you feel your experience, personality and interest are a match for this SPA Receptionist role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Casual Spa Receptionist employer: Landmark Hotel Company Ltd
The Landmark London is an exceptional employer that fosters a vibrant and inclusive work culture, where your strengths and growth potential are truly valued. Located conveniently near major transport links, we offer competitive benefits including a generous salary, pension contributions, and a supportive Employee Assistance Programme, all while encouraging a fun and energetic environment that prioritises employee wellbeing and recognition.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Spa Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Landmark London. Understand their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your people skills! As a SPA Receptionist, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to boost your confidence in handling reservations and queries. Remember, a friendly smile goes a long way!
✨Tip Number 3
Show off your passion! During the interview, share your enthusiasm for the spa industry and how you can contribute to creating memorable moments for guests. Let your personality shine through – they’re looking for someone who brings positive energy to the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our vibrant community. Don’t hesitate – take that step and let’s make this journey together!
We think you need these skills to ace Casual Spa Receptionist
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the spa industry shine through! We want to see how your energy and passion align with our mission to create memorable moments for our guests.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the responsibilities of a SPA Receptionist. We love seeing how your unique background can contribute to our vibrant team!
Be Professional Yet Friendly:In your cover letter, strike a balance between professionalism and friendliness. We’re looking for someone who can connect with guests while maintaining a high standard of service, so let your personality shine!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at Landmark Hotel Company Ltd
✨Know the Spa Inside Out
Before your interview, make sure you research the spa's treatments, products, and any current promotions. This will not only show your enthusiasm but also help you answer questions confidently and engage with the interviewers about their offerings.
✨Showcase Your People Skills
As a Spa Receptionist, you'll be the first point of contact for guests. Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or made someone's day better—these stories will highlight your ability to enrich guest experiences.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Aim for a polished look that reflects the spa's atmosphere. This shows that you understand the importance of presentation in a luxury environment.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about team dynamics, training opportunities, or how they promote a positive work environment. This demonstrates your genuine interest in being part of their community and helps you assess if it's the right fit for you.
