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- Tasks: Lead a team of IT Support Analysts and enhance user-facing IT services.
- Company: Join Landmarc, a key partner to the Defence Infrastructure Organisation.
- Benefits: Enjoy competitive salary, generous holiday, health cash plan, and professional development.
- Why this job: Make a real impact while working with modern technologies in a supportive environment.
- Qualifications: Experience in IT support, strong leadership skills, and customer service expertise.
- Other info: Flexible work-life balance with opportunities for career growth.
The predicted salary is between 30000 - 35000 £ per year.
Contract: Full-Time 37 hours per week
Location: Westdown Camp, Salisbury, Wiltshire
Hybrid: 3 Days On Site, Per Week
Landmarc, the leading Industry Partner to the Defence Infrastructure Organisation (DIO), is looking for an IT Support Team Leader to manage a team of IT Support Analysts supporting our user-facing IT services across the Defence Training Estate. In this hands-on leadership role, you will oversee daily service desk operations, act as a technical escalation point, and ensure high levels of customer satisfaction while driving continuous improvement. This role offers a great work–life balance and the chance to get hands-on with modern technologies that keep the Defence Training Estate running smoothly.
Key Responsibilities
- Lead, coach, and develop a team of IT Support Analysts.
- Oversee daily IT service desk operations and monitor KPIs.
- Act as escalation point for complex incidents and major incidents.
- Analyse incident trends and support problem management.
- Maintain strong customer relationships and manage escalations professionally.
- Improve service desk processes, tools, and documentation.
- Maintain accurate knowledge articles, user guides and procedures.
Essential Skills & Experience
- Strong experience in IT support and service delivery.
- Solid understanding of service management (e.g., ITSM disciplines, toolsets).
- Excellent customer service and stakeholder engagement skills.
- Experience with service management tools (e.g., ServiceNow, Halo).
- ITIL Foundation qualification.
- COMPTIA A+ (or equivalent).
- MD-102 (or equivalent).
- MDM subject matter expertise.
- Telephony platform administration experience.
- Experience coordinating Major Incidents.
- Good understanding of IT asset management.
Desirable
- Software licence management.
- Experience in secure/restricted environments (particularly MoD).
- Project management experience.
What You Bring
- Strong communication skills.
- Ability to lead, motivate and develop a team.
- Problem-solving mindset with a proactive and flexible approach.
- Ability to manage conflicting demands and work independently or collaboratively.
Prerequisites
- Eligible for BPSS & SC (current SC desirable).
- UK driving licence (desirable).
Our Values & Behaviours
We live by our values: Care, Integrity, Customer Focus, Commitment, and Pride. We build strong relationships, give feedback openly, and embrace flexibility to adapt and deliver.
Join Landmarc and Enjoy a Competitive Salary Plus Outstanding Benefits!
At Landmarc, we value our employees and go beyond just offering a competitive salary. We’re proud to provide a range of exceptional benefits designed to support your well-being, career growth, and work-life balance. Here are just some of the highlights:
- Pension: Join our company stakeholder pension scheme, with contributions of up to 8% of your salary from Landmarc.
- Generous Holiday Entitlement: Enjoy 25 days of annual leave pro-rata. Your holiday allowance grows with your continued service.
- Other Amazing Benefits:
- Edenred Savings Scheme: Unlock exclusive discounts and savings for you and your family.
- Annual Salary Review: Conducted in consultation with our recognised Trade Unions to ensure fairness.
- Life Assurance: Insured for three times your annual salary to provide peace of mind for your loved ones.
- Health Cash Plan: Access health benefits for you and your family (add up to four children under 24 to your policy).
- Professional Development: Reimbursement of professional fees and support for ongoing training.
- Family-Friendly Policies: Supporting you during life’s important moments.
- Sick Pay: Sick pay starts after just 6 months of service.
At Landmarc, we don’t just offer benefits – we invest in your future, your well-being, and your career. Join us today and take advantage of everything we have to offer!
About the Company
Landmarc provides the support services that enable Armed Forces from around the world to prepare for frontline military operations across the UK Defence Training Estate (DTE). This includes maintaining and delivering safe and sustainable infrastructure, managing and operating training areas and ranges and delivering multi-million pound projects to improve vital training assets. By joining Landmarc you will be supporting our vision to provide the best training experience we can for our Armed Forces. We are the first and only Special Purpose Vehicle to be contracted by the Ministry of Defence (MOD) as their Industry Partner on the UK Defence Training Estate and the only company that is solely dedicated to the UK DTE, delivering essential support services since 2003.
IT Support Team Leader in Salisbury employer: Landmarcsolutions
Contact Detail:
Landmarcsolutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Team Leader in Salisbury
✨Tip Number 1
Get to know the company culture! Before your interview, check out Landmarc's values and behaviours. This will help you align your answers with what they care about, showing you're a great fit for their team.
✨Tip Number 2
Practice your leadership stories! As an IT Support Team Leader, you'll need to showcase your experience in leading teams. Prepare examples of how you've motivated and developed your team in past roles.
✨Tip Number 3
Brush up on your technical skills! Make sure you're ready to discuss your experience with service management tools like ServiceNow or Halo. Being able to talk confidently about these will set you apart from other candidates.
✨Tip Number 4
Don't forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace IT Support Team Leader in Salisbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience and any leadership roles you've had, as we want to see how you can lead our team effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your values align with ours at Landmarc. Show us your personality and what makes you a great fit for our team.
Showcase Your Technical Skills: Since this role involves hands-on technical work, be sure to mention your experience with service management tools and any relevant qualifications like ITIL or COMPTIA A+. We want to know how you can contribute to our IT support services.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Landmarcsolutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT support and service management tools like ServiceNow or Halo. Be ready to discuss your experience with these tools and how you've used them to improve service delivery.
✨Showcase Your Leadership Skills
As an IT Support Team Leader, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've coached team members in the past, resolved conflicts, and motivated your team to achieve high levels of customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle major incidents. Think of specific situations where you successfully managed complex issues and be ready to explain your thought process and the outcomes.
✨Emphasise Customer Focus
Customer service is key in this role, so be prepared to discuss how you've built strong relationships with stakeholders. Share examples of how you've handled escalations professionally and improved customer satisfaction in previous roles.
