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For Companies At a Glance
- Tasks: Lead a team of analysts and oversee service desk operations to enhance customer satisfaction.
- Company: A top support services provider in the UK with a focus on growth and improvement.
- Benefits: Competitive salary, excellent work-life balance, and outstanding benefits.
- Why this job: Join a dynamic team and make a real difference in IT support services.
- Qualifications: Strong IT support experience, ITIL Foundation, and excellent leadership skills.
- Other info: Full-time hybrid role with opportunities for personal and professional growth.
The predicted salary is between 35000 - 39900 £ per year.
A leading support services provider in the UK seeks an IT Support Team Leader to oversee service desk operations and manage a team of analysts. The role requires strong IT support experience and service delivery skills, focusing on customer satisfaction and continuous improvement. Candidates should hold ITIL Foundation and have excellent leadership qualities.
This full-time position offers a competitive salary between £35,000 and £39,900 along with a range of outstanding benefits, ensuring a great work-life balance.
IT Support Team Lead: Hybrid On‑Site Ops & Growth in Salisbury employer: Landmarcsolutions
Contact Detail:
Landmarcsolutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Team Lead: Hybrid On‑Site Ops & Growth in Salisbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT support field and let them know you're on the hunt for a Team Lead role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your leadership skills and service delivery knowledge. Think of examples from your past experiences that showcase how you've improved customer satisfaction and led teams effectively.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for roles that excite you, and tailor your approach to show why you’d be a great fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and reinforces your leadership qualities.
We think you need these skills to ace IT Support Team Lead: Hybrid On‑Site Ops & Growth in Salisbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and leadership skills. We want to see how you've managed teams and improved service delivery, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Team Lead role. Share specific examples of how you've enhanced customer satisfaction in previous roles.
Show Off Your ITIL Knowledge: Since holding an ITIL Foundation is a must, make sure to mention it prominently in your application. We love candidates who can demonstrate their understanding of IT service management principles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Landmarcsolutions
✨Know Your ITIL Inside Out
Make sure you’re well-versed in ITIL principles, as this role heavily relies on them. Brush up on your knowledge of service delivery and how it impacts customer satisfaction, so you can confidently discuss how you would implement these practices in the team.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership qualities. Think about times when you successfully managed a team or improved service desk operations. Be ready to explain your approach to motivating and developing team members, as this will be key in your role.
✨Emphasise Customer Satisfaction
Since the focus is on customer satisfaction, come prepared with specific instances where you’ve gone above and beyond for clients. Discuss how you measure success in service delivery and any strategies you’ve implemented to enhance the customer experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their current challenges in service desk operations or how they envision the growth of the IT support team. This demonstrates your proactive mindset and eagerness to contribute.
