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- Tasks: Lead a team of IT Support Analysts and oversee daily service desk operations.
- Company: Join Landmarc, a key partner to the Defence Infrastructure Organisation.
- Benefits: Enjoy competitive salary, generous holiday, and professional development opportunities.
- Why this job: Make a real impact while working with modern technologies in a supportive environment.
- Qualifications: Strong IT support experience and excellent customer service skills required.
- Other info: Flexible hybrid work model and great career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
IT Support Team Leader – Contract: Full-Time 37 hours per week. Location: Westdown Camp, Salisbury, Wiltshire. Hybrid: 3 Days On Site per Week.
Landmarc, the leading Industry Partner to the Defence Infrastructure Organisation (DIO), is looking for an IT Support Team Leader to manage a team of IT Support Analysts supporting our user-facing IT services across the Defence Training Estate. In this hands-on leadership role, you will oversee daily service desk operations, act as a technical escalation point, and ensure high levels of customer satisfaction while driving continuous improvement. This role offers a great work–life balance and the chance to work with modern technologies that keep the Defence Training Estate running smoothly.
Key Responsibilities
- Lead, coach, and develop a team of IT Support Analysts.
- Oversee daily IT service desk operations and monitor KPIs.
- Act as escalation point for complex incidents and major incidents.
- Analyse incident trends and support problem management.
- Maintain strong customer relationships and manage escalations professionally.
- Improve service desk processes, tools, and documentation.
- Maintain accurate knowledge articles, user guides and procedures.
Essential Skills & Experience
- Strong experience in IT support and service delivery.
- Solid understanding of service management (e.g., ITSM disciplines, toolsets).
- Excellent customer service and stakeholder engagement skills.
- Experience with service management tools (e.g., ServiceNow, Halo).
- ITIL Foundation qualification.
- COMPTIA A+ (or equivalent).
- MD-102 (or equivalent).
- MDM subject matter expertise.
- Telephony platform administration experience.
- Experience coordinating Major Incidents.
- Good understanding of IT asset management.
Desirable
- Software licence management.
- Experience in secure/restricted environments (particularly MoD).
- Project management experience.
What You Bring
- Strong communication skills.
- Ability to lead, motivate and develop a team.
- Problem-solving mindset with a proactive and flexible approach.
- Ability to manage conflicting demands and work independently or collaboratively.
Prerequisites
- Eligible for BPSS & SC (current SC desirable).
- UK driving licence (desirable).
Our Values & Behaviours
We live by our values: Care, Integrity, Customer Focus, Commitment, and Pride. We build strong relationships, give feedback openly, and embrace flexibility to adapt and deliver.
Benefits
- Pension: Join our company stakeholder pension scheme, with contributions of up to 8% of your salary from Landmarc.
- Generous Holiday Entitlement: 25 days of annual leave pro-rata. Your holiday allowance grows with continued service. You can purchase up to 10 additional days each year for flexibility.
- Other Amazing Benefits:
- Edenred Savings Scheme: exclusive discounts and savings for you and your family.
- Annual Salary Review: conducted in consultation with recognised Trade Unions to ensure fairness.
- Life Assurance: insured for three times your annual salary.
- Health Cash Plan: health benefits for you and your family (add up to four children under 24).
- Professional Development: reimbursement of professional fees and support for ongoing training.
- Family-Friendly Policies: supporting you during life’s important moments.
- Sick Pay: sick pay starts after 6 months of service.
At Landmarc, we don’t just offer benefits – we invest in your future, your well-being, and your career. Join us today and take advantage of everything we have to offer!
About the Company
Landmarc provides the support services that enable Armed Forces from around the world to prepare for frontline military operations across the UK Defence Training Estate (DTE). This includes maintaining and delivering safe and sustainable infrastructure, managing and operating training areas and ranges and delivering multi-million pound projects to improve vital training assets. By joining Landmarc you will be supporting our vision to provide the best training experience we can for our Armed Forces. We are the first and only Special Purpose Vehicle to be contracted by the Ministry of Defence (MOD) as their Industry Partner on the UK Defence Training Estate and the only company dedicated to the UK DTE, delivering essential support services since 2003.
IT Support Team Leader in Salisbury employer: Landmarc Support Services
Contact Detail:
Landmarc Support Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Team Leader in Salisbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might have insights into Landmarc or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think about how you would handle complex incidents and improve service desk processes. We want you to shine when it comes to showcasing your leadership abilities!
✨Tip Number 3
Don’t forget to research Landmarc’s values and behaviours. They’re all about care, integrity, and customer focus. Show them you align with these values during your interview – it’ll make a great impression!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep track of your application status easily. Let’s get you that IT Support Team Leader role!
We think you need these skills to ace IT Support Team Leader in Salisbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Team Leader role. Highlight your experience in IT support, service delivery, and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you embody our values like Care and Integrity. Let us know how you can contribute to our team at Landmarc.
Showcase Your Technical Skills: Don’t forget to mention your technical expertise, especially with service management tools like ServiceNow or Halo. We love seeing candidates who are proactive and have a solid understanding of ITIL and MDM practices.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Landmarc Support Services
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT support and service management tools like ServiceNow or Halo. Be ready to discuss your experience with these tools and how you've used them to improve service delivery.
✨Showcase Your Leadership Skills
As an IT Support Team Leader, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've coached team members in the past and how you handle conflicts or escalations effectively.
✨Understand Customer Focus
Customer satisfaction is key in this role. Think of specific instances where you've gone above and beyond for a customer or resolved a complex issue. Highlight your communication skills and how you maintain strong relationships with stakeholders.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities and decision-making under pressure. Practice articulating your thought process when managing major incidents or analysing incident trends to show your proactive approach.
