Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of IT Support Analysts and ensure top-notch customer service.
- Company: A leading support services provider in Salisbury with a focus on excellence.
- Benefits: Hybrid work schedule, pension benefits, and opportunities for professional growth.
- Why this job: Make a real difference by improving IT support and customer satisfaction.
- Qualifications: Strong IT support experience and excellent service management skills.
- Other info: Join a dynamic team and enhance your leadership skills in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading support services provider in Salisbury is seeking an IT Support Team Leader to manage a team of IT Support Analysts. This hands-on leadership role includes overseeing daily operations, ensuring customer satisfaction, and driving continuous improvement.
Candidates should have strong IT support experience, solid service management knowledge, and a proven track record in delivering excellent customer service.
The position offers a hybrid work schedule, pension benefits, and professional development opportunities.
IT Support Team Lead — Elevate Service Desk & Incidents in Salisbury employer: Landmarc Support Services
Contact Detail:
Landmarc Support Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Team Lead — Elevate Service Desk & Incidents in Salisbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT support field and let them know you're on the hunt for a Team Lead role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your leadership skills. Think of examples where you've successfully managed a team or resolved conflicts. We want to see that you can not only lead but also inspire your team to deliver top-notch customer service.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss how you've tackled challenging IT issues in the past. Highlight your ability to think on your feet and ensure customer satisfaction, as that's key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace IT Support Team Lead — Elevate Service Desk & Incidents in Salisbury
Some tips for your application 🫡
Show Off Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've managed IT support analysts in the past and any successes you've had in improving team performance.
Customer Satisfaction is Key: Don’t forget to mention your approach to ensuring customer satisfaction. Share specific examples of how you've gone above and beyond to deliver excellent service, as this is crucial for us at StudySmarter.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for the IT Support Team Lead role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Landmarc Support Services
✨Know Your Stuff
Make sure you brush up on your IT support knowledge and service management principles. Be ready to discuss specific tools and technologies you've used, as well as how you've handled incidents in the past.
✨Show Your Leadership Skills
Since this role is about managing a team, be prepared to share examples of how you've led teams before. Talk about your approach to motivating team members and ensuring customer satisfaction.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like a major incident or a dissatisfied customer. Think through your responses ahead of time, focusing on your problem-solving skills and customer service approach.
✨Ask Insightful Questions
At the end of the interview, have some thoughtful questions ready about the company's culture, team dynamics, and expectations for the role. This shows your genuine interest and helps you assess if it's the right fit for you.
