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- Tasks: Lead the IT Service Desk team and enhance IT service management processes.
- Company: Top facilities management provider in the UK with a focus on innovation.
- Benefits: Competitive salary, monthly car allowance, and hybrid working options.
- Why this job: Make a difference in IT service management while enjoying flexibility and great perks.
- Qualifications: Strong ITSM knowledge, ITIL certification, and proven leadership skills.
- Other info: Join a dynamic team with opportunities for professional growth.
The predicted salary is between 67200 - 94080 £ per year.
A leading facilities management provider in the UK seeks an IT Service Manager to lead their IT Service Desk. The role involves managing the IT Service Desk team, improving IT service management processes, and ensuring high customer satisfaction.
Ideal candidates will have:
- Strong ITSM knowledge
- ITIL certification
- Excellent leadership skills
This is a full-time position offering a salary of £67,200 plus benefits including a monthly car allowance and hybrid working arrangements.
IT Service Manager: Lead ITSM for Defence Ops (Hybrid) in Salisbury employer: Landmarc Solutions
Contact Detail:
Landmarc Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager: Lead ITSM for Defence Ops (Hybrid) in Salisbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those in facilities management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT service management and leadership. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your ITIL certification and any relevant experience during interviews. We want to see how you can apply your knowledge to improve processes and enhance customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Service Manager: Lead ITSM for Defence Ops (Hybrid) in Salisbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your ITSM knowledge and leadership skills. We want to see how your experience aligns with the role of IT Service Manager, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for leading our IT Service Desk. Share specific examples of how you've improved processes or boosted customer satisfaction in previous roles.
Show Off Your ITIL Certification: If you’ve got that ITIL certification, flaunt it! We’re looking for someone who knows their stuff when it comes to IT service management, so make sure it’s front and centre in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Landmarc Solutions
✨Know Your ITSM Inside Out
Make sure you brush up on your IT Service Management (ITSM) knowledge. Familiarise yourself with the latest trends and best practices in ITIL, as well as how they apply to Defence Ops. Being able to discuss specific examples of how you've improved IT service processes in the past will really impress.
✨Showcase Your Leadership Skills
As a potential IT Service Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams, resolved conflicts, or motivated staff. Think about how you can convey your management style and how it aligns with the company's values.
✨Customer Satisfaction is Key
Since ensuring high customer satisfaction is crucial for this role, be ready to discuss how you've previously handled customer feedback and improved service delivery. Share specific metrics or outcomes that highlight your success in enhancing customer experiences.
✨Prepare for Hybrid Working Questions
With hybrid working arrangements in place, be prepared to discuss how you manage remote teams effectively. Think about tools and strategies you've used to maintain communication and productivity, and be ready to share your thoughts on balancing in-office and remote work.
