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- Tasks: Lead a team of IT Support Analysts and oversee daily service desk operations.
- Company: Join Landmarc, a key partner to the Defence Infrastructure Organisation.
- Benefits: Enjoy competitive salary, generous holiday, and professional development opportunities.
- Why this job: Make a real impact while working with modern technologies in a supportive environment.
- Qualifications: Strong IT support experience and excellent customer service skills required.
- Other info: Flexible work-life balance with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Contract: Full-Time 37 hours per week
Location: Westdown Camp, Salisbury, Wiltshire
Hybrid: 3 Days On Site, Per Week
Landmarc, the leading Industry Partner to the Defence Infrastructure Organisation (DIO), is looking for an IT Support Team Leader to manage a team of IT Support Analysts supporting our user‑facing IT services across the Defence Training Estate. In this hands‑on leadership role, you'll oversee daily service desk operations, act as a technical escalation point, and ensure high levels of customer satisfaction while driving continuous improvement. This role offers a great work‑life balance and the chance to get hands‑on with modern technologies that keep the Defence Training Estate running smoothly.
Key Responsibilities
- Lead, coach, and develop a team of IT Support Analysts.
- Oversee daily IT service desk operations and monitor KPIs.
- Act as an escalation point for complex incidents and major incidents.
- Analyse incident trends and support problem management.
- Maintain strong customer relationships and manage escalations professionally.
- Improve service desk processes, tools, and documentation.
- Maintain accurate knowledge articles, user guides and procedures.
Essential Skills & Experience
- Strong experience in IT support and service delivery.
- Solid understanding of service management (e.g., ITSM disciplines, toolsets).
- Excellent customer service and stakeholder engagement skills.
- Experience with service management tools (e.g., ServiceNow, Halo).
- ITIL Foundation qualification.
- COMPTIA A+ (or equivalent).
- MD-102 (or equivalent).
- MDM subject matter expertise.
- Telephony platform administration experience.
- Experience coordinating Major Incidents.
- Good understanding of IT asset management.
Desirable
- Software licence management.
- Experience in secure/restricted environments (particularly MoD).
- Project management experience.
What You Bring
- Strong communication skills.
- Ability to lead, motivate and develop a team.
- Problem‑solving mindset with a proactive and flexible approach.
- Ability to manage conflicting demands and work independently or collaboratively.
Prerequisites
- Eligible for BPSS & SC (current SC desirable).
- UK driving licence (desirable).
Our Values & Behaviours
Care, Integrity, Customer Focus, Commitment, and Pride. We build strong relationships, give feedback openly, and embrace flexibility to adapt and deliver.
Please note that all interview‑related correspondence will be sent via email. We recommend regularly checking your inbox, including your junk folder.
Join Landmarc and Enjoy a Competitive Salary Plus Outstanding Benefits!
Benefits
- Pension: Join our company stakeholder pension scheme, with contributions of up to 8% of your salary from Landmarc.
- Generous Holiday Entitlement: Enjoy 25 days of annual leave pro‑rata. Your holiday allowance grows with your continued service. Want more time off? You can purchase up to 10 additional days each year for greater flexibility.
- Other Amazing Benefits: Edenred Savings Scheme: Unlock exclusive discounts and savings for you and your family. Annual Salary Review: Conducted in consultation with our recognised Trade Unions to ensure fairness. Life Assurance: Insured for three times your annual salary to provide peace of mind for your loved ones. Health Cash Plan: Access health benefits for you and your family (add up to four children under 24 to your policy). Professional Development: Reimbursement of professional fees and support for ongoing training. Family‑Friendly Policies: Supporting you during life’s important moments. Sick Pay: Sick pay starts after just 6 months of service.
About The Company
Landmarc provides the support services that enable Armed Forces from around the world to prepare for frontline military operations across the UK Defence Training Estate (DTE). This includes maintaining and delivering safe and sustainable infrastructure, managing and operating training areas and ranges and delivering multi‑million pound projects to improve vital training assets. By joining Landmarc you will be supporting our vision to provide the best training experience we can for our Armed Forces. We are the first and only Special Purpose Vehicle to be contracted by the Ministry of Defence (MOD) as their Industry Partner on the UK Defence Training Estate and the only company that is solely dedicated to the UK DTE, delivering essential support services since 2003.
IT Support Team Leader employer: Landmarc Solutions
Contact Detail:
Landmarc Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Team Leader
✨Tip Number 1
Get to know the company inside out! Research Landmarc and understand their values, mission, and the role they play in supporting the Defence Training Estate. This will help you tailor your conversations and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to IT support and leadership. Think about how you can demonstrate your problem-solving skills and customer service experience, as these are key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Landmarc.
We think you need these skills to ace IT Support Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support background and any leadership roles you've had, as we want to see how you can lead our team effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your values align with ours at Landmarc. Show us your personality and what makes you a great fit for our team.
Showcase Your Technical Skills: Since this role involves hands-on technical work, be sure to mention your experience with service management tools and any relevant qualifications like ITIL or COMPTIA A+. We love seeing candidates who are technically savvy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Landmarc Solutions
✨Know Your Stuff
Make sure you brush up on your IT support knowledge, especially around service management tools like ServiceNow or Halo. Familiarise yourself with ITIL principles and be ready to discuss how you've applied them in past roles.
✨Showcase Your Leadership Skills
As an IT Support Team Leader, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've coached team members or improved team performance in previous positions.
✨Customer Focus is Key
Landmarc values customer satisfaction highly, so be prepared to share specific instances where you've gone above and beyond for users. Highlight your communication skills and how you've managed escalations effectively.
✨Be Ready for Technical Scenarios
Expect to face technical questions or scenarios during the interview. Brush up on common IT issues and think through how you would handle major incidents or complex problems, as this will showcase your problem-solving mindset.