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- Tasks: Provide first-line IT support and troubleshoot issues for users across the business.
- Company: Join Landmarc, supporting the UK Defence Training Estate with a focus on reliable tech services.
- Benefits: Gain valuable experience in a fast-paced environment with opportunities for growth.
- Other info: Be part of a dynamic team dedicated to continuous improvement and user satisfaction.
- Why this job: Make a real impact by helping others and solving tech problems every day.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 30000 - 40000 £ per year.
At Landmarc, we support the UK Defence Training Estate (DTE) through reliable, secure, and efficient infrastructure and services. Our IT Service Desk is the frontline of technical support, ensuring our people stay productive and connected. We’re looking for a customer focused, technically skilled IT Support Analyst to join our team. If you thrive in a fast‑paced environment, enjoy solving problems, and want to make a real impact, this could be the role for you.
As an IT Support Analyst, you’ll provide first‑line technical support to users across the business, primarily over the phone, but occasionally in person. You’ll troubleshoot issues, manage service requests, and ensure users receive timely, effective solutions.
Key Responsibilities- Deliver responsive IT support via the Service Desk, using the Halo ITSM tool.
- Diagnose and resolve incidents with a focus on first‑call resolution.
- Escalate complex issues to second‑line support while keeping users informed.
- Maintain accurate records of incidents, requests, and resolutions.
- Support software license management and asset lifecycle tracking.
- Provide on‑site support across regions when required.
- Assist with IT operations reporting and continuous improvement initiatives.
- Contribute to IT refresh projects, device provisioning, and user training.
You’re a confident communicator with a passion for technology and helping others. You’re organised, proactive, and committed to delivering excellent service.
IT Support Analyst employer: Landmarc Solutions
Contact Detail:
Landmarc Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with current employees at Landmarc. You never know who might give you the inside scoop on job openings or even refer you directly!
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring examples of how you've solved problems in the past, especially if they relate to IT support. This will help us see how you can make an impact right away.
✨Tip Number 3
Be proactive! If you notice any issues with our services or have ideas for improvement, mention them during your interview. This shows that you're not just looking to fill a role but are genuinely interested in contributing to our team's success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team at Landmarc. Don’t miss out on this opportunity!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant skills and experiences that match the IT Support Analyst role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your technical prowess and customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about IT support and how you can make a difference at Landmarc. Keep it engaging and personal – we love to see your personality come through.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who thrives on solving problems, so share those success stories that demonstrate your ability to think on your feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Landmarc Solutions
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills mentioned in the job description. Familiarise yourself with the Halo ITSM tool and be ready to discuss how you've used similar systems in the past. Being able to demonstrate your technical knowledge will show that you're serious about the role.
✨Practice Your Problem-Solving Skills
Since the role involves troubleshooting and resolving issues, prepare for scenario-based questions. Think of examples where you've successfully diagnosed and fixed a problem, ideally in a fast-paced environment. This will help you showcase your analytical skills and ability to think on your feet.
✨Communicate Clearly and Confidently
As an IT Support Analyst, you'll need to communicate effectively with users. Practice explaining technical concepts in simple terms. During the interview, focus on being clear and concise in your responses, and don’t hesitate to ask for clarification if you don’t understand a question.
✨Show Your Customer-Focused Attitude
Highlight your commitment to excellent service. Prepare examples of how you've gone above and beyond to help customers or colleagues in previous roles. This will demonstrate that you not only have the technical skills but also the right mindset for supporting users effectively.