At a Glance
- Tasks: Provide top-notch customer support and coordinate various services in a dynamic environment.
- Company: Join Landmarc, a key player in supporting the Armed Forces.
- Benefits: Enjoy competitive salary, generous holiday, health benefits, and professional development opportunities.
- Other info: Flexible work-life balance with family-friendly policies and career growth.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Experience in customer service and strong IT skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Join Our Team as a National Service Centre Call Agent. Are you a highly organised, customer‑focused professional who thrives in a fast‑paced environment? We’re looking for a Call Agent to support our National Service Centre, playing a vital role in delivering outstanding service and ensuring smooth contract delivery.
As a Call Agent, you’ll be the first point of contact for our end users, providing essential support across a broad range of services. From coordinating bookings and handling calls to managing administration and liaising with stakeholders, no two days will be the same. You’ll be part of a collaborative team working at the heart of operations, ensuring everything runs efficiently and professionally.
Key Responsibilities
- Deliver high‑quality customer support via call handling and service coordination
- Raise and manage job requests and reports
- Coordinate travel, accommodation, conferences, and vehicle bookings
- Maintain accurate records, audits, and filing systems
- Provide reception cover and diary management when required
- Use a variety of systems and tools, including bespoke software and Microsoft Office
- Liaise with internal teams, stakeholders, and the public to ensure seamless service delivery
About You
We’re looking for someone who is proactive, reliable, and confident communicating with a wide range of people.
What You’ll Bring
- Experience working in a call centre or fast‑paced customer service environment
- Strong IT skills, including Microsoft Office
- Excellent communication and organisational abilities
- The ability to work under pressure and meet deadlines
- A keen eye for detail and strong administrative skills
- A team‑focused mindset with a commitment to delivering results
Essential Requirements
- Full UK driving licence
- Eligibility to complete Baseline Personnel Security Standard checks (including Basic DBS)
- Ability to meet UK residency requirements (minimum 5 years)
- Willingness to undergo additional security vetting if required
Our Values At Landmarc, We Pride Ourselves On
- Putting people first – looking after yourself and others
- Doing the right thing – with integrity at all times
- Delivering for our customers – every time
- Keeping our promises – commitment matters
- Taking pride in our work – and celebrating success
Why Join Us?
- Supportive and inclusive team environment
- Opportunities to develop your skills and grow
- A varied role where your work truly makes an impact
Please note that all interview‑related correspondence will be sent via email. We recommend regularly checking your inbox, including your junk folder.
Benefits
At Landmarc, we value our employees and go beyond just offering a competitive salary. We’re proud to provide a range of exceptional benefits designed to support your well‑being, career growth, and work‑life balance. Here are just some of the highlights:
- Pension: Join our company stakeholder pension scheme, with contributions of up to 8% of your salary from Landmarc.
- Generous Holiday Entitlement: Enjoy 25 days of annual leave pro‑rata. Your holiday allowance grows with your continued service. Want more time off? You can purchase up to 10 additional days each year for greater flexibility.
- Other Amazing Benefits: Reward Gateway Benefit Scheme: Unlock exclusive discounts and savings for you and your family.
- Annual Salary Review: Conducted in consultation with our recognised Trade Unions to ensure fairness.
- Life Assurance: Insured for three times your annual salary to provide peace of mind for your loved ones.
- Health Cash Plan: Access health benefits for you and your family (add up to four children under 24 to your policy).
- Professional Development: Reimbursement of professional fees and support for ongoing training.
- Family‑Friendly Policies: Supporting you during life’s important moments.
- Sick Pay: Sick pay starts after just 6 months of service.
About The Company
Landmarc provides the support services that enable Armed Forces from around the world to prepare for frontline military operations across the UK Defence Training Estate (DTE). This includes maintaining and delivering safe and sustainable infrastructure, managing and operating training areas and ranges and delivering multi‑million pound projects to improve vital training assets. By joining Landmarc you will be supporting our vision to provide the best training experience we can for our Armed Forces. We are the first and only Special Purpose Vehicle to be contracted by the Ministry of Defence (MOD) as their Industry Partner on the UK Defence Training Estate and the only company that is solely dedicated to the UK DTE, delivering essential support services since 2003.
Call Agent - National Service Centre employer: Landmarc Solutions
At Landmarc, we pride ourselves on fostering a supportive and inclusive team environment where your contributions truly make an impact. As a Call Agent at our National Service Centre, you'll enjoy exceptional benefits, including generous holiday entitlement, professional development opportunities, and a commitment to work-life balance, all while playing a vital role in supporting the Armed Forces. Join us to be part of a collaborative team that values integrity, customer service, and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Call Agent - National Service Centre
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Landmarc Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Landmarc Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Agent - National Service Centre
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Landmarc Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Landmarc Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Landmarc Solutions!
How to prepare for a job interview at Landmarc Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
