Customer Service Co-Ordinator in Manchester

At Landis+Gyr, we don’t just manage energy — we lead the transformation toward a smarter and more sustainable energy future. With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents, we empower utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics. Our teams are shaping the digital energy era by developing innovative technologies that drive decarbonization, grid modernization, and real-time energy insights.

This role is part of Landis+Gyr’s EMEA (Europe, Middle East & Africa) business, which is expected to become an independent company under new ownership by mid-2026, subject to customary regulatory approvals. Joining now means contributing to an exciting phase of transformation — helping shape the future organization while remaining connected to Landis+Gyr’s global values and standards throughout the transition.

Are you passionate about delivering exceptional customer service? We’re looking for a Customer Service Co-Ordinator to support our external customers and Account Managers. In this role, you’ll manage customer orders from start to finish, ensuring accuracy and highest levels of customer satisfaction.

If you thrive in a fast-paced environment, and enjoy working collaboratively, this is the perfect opportunity for you.

• Customer Focus: Be the go-to person for customers, ensuring smooth order processing and delivering excellent customer service every step of the way.
• Collaborative Environment: Work with Account Managers, suppliers, and internal teams to exceed customer expectations.
• Global Exposure: Manage import, export and letter-of-credit documentation for related customers.
• Growth & Development: Contribute to process improvements and reporting, while developing your skills within supply chain management.

• Receive, validate, and process customer purchase orders in an accurate and timely manner.
• Resolve order-related issues and escalate to Account Managers when necessary.
• Place purchase orders with third-party manufacturing partners.
• Work cross-functionally with suppliers and internal teams to monitor, schedule, and maintain customer delivery schedules.
• Communicate effectively with customers and Account Managers to meet performance standards.
• Ensure all customer deliveries are dispatched on-time, with correct shipping documentation and invoices.
• Manage import/export paperwork and Letters of Credit.
• Support monthly reporting and audit compliance requirements.

• Delivering outstanding customer service (orders processed and delivered on time).
• Maintaining up-to-date master data to ensure accurate customer information at all times.
• Timely and accurate reporting on key metrics (incl. on-time delivery, order compliance, and invoicing).
• Supporting continuous improvement activities.

• Experience in customer service, ideally within a supply chain or manufacturing environment.
• Commercial awareness regarding order management and adherence to standard terms, with a high level of proficiency in SAP order management (essential).
• Proficiency in Microsoft Office.
• Ability to work cross-functionally, with internal and external colleagues and customers.
• Strong attention to detail, communication, and organisational skills.

If you’re ready for a role where your contributions matter, apply today and join a supportive, customer-focused team! We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We’re committed to shaping a better future for everyone.