At a Glance
- Tasks: Ensure top-notch product quality and manage customer satisfaction.
- Company: Join a leading tech firm focused on sustainable resource management.
- Benefits: Competitive salary, diverse team, and opportunities for growth.
- Other info: Diverse and inclusive workplace committed to a better future.
- Why this job: Make a real difference in customer experience and product reliability.
- Qualifications: Experience in quality roles and knowledge of quality tools required.
The predicted salary is between 40000 - 50000 £ per year.
Landis+Gyr EMEA, formerly part of the Landis+Gyr Group, supports electricity, gas, water and thermal utilities in managing increasingly complex networks, improving operational efficiency and enabling more sustainable use of resources. With more than 2,800 employees in 19 countries and decades of experience in critical infrastructure technology, the company provides advanced metering, network intelligence and digital solutions to utilities and infrastructure operators primarily across Europe, Middle East and Africa. As a standalone organisation, Landis+Gyr EMEA builds long‑standing customer relationships and proven technology capabilities, backed by experienced regional teams.
The Customer Quality Engineer (CQE) is responsible for ensuring customer satisfaction by maintaining high product quality standards and managing customer quality‑related issues. This role acts as the primary interface between customers and internal teams for all quality concerns, driving root cause analysis, corrective actions and continuous improvement.
Areas of Responsibility
- Acting as per the customer quality management processes, contributing to improve them
- Managing CAPAs and customer‑facing on quality cases, ensuring quality‑and‑fast responses and that TAT (turn‑around time) targets are achieved
- CAPAs/8D and related KPIs reporting
- Supporting CRM (L1 L2 L3) process improvements and providing governance for related performance management
- Executing analysis of field returns and internal testing results to promote product reliability improvement initiatives
- Supporting contracts warranty clauses analysis
- Implementation of lessons learned and best practice sharing to continuously improve products and processes
- Identification, evaluation, and mitigation of risks
- Lessons learned for improvements
Experience required
- Experience in a quality role, customer facing preferred
- Experience in HW, FW, SW and devices/solutions application for industrial systems
- Experience in customer‑facing roles, especially in problem solving, services/technical support or commercial interfaces
- Firm knowledge of quality tools and methods, and their application (8D/Problem solving, FMEA, DMAIC, 6‑Sigma, risk management)
- Continuous improvement activities proposition and implementation for processes and product quality.
Qualifications
- Six Sigma Green Belt or Black Belt certification Required
- Minimum Level of Education: Bachelor, Master preferred
- Degree in Engineering, Electrical Engineering, Electronics, Physics, Material Science or Chemistry
We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We’re committed to shaping a better future for everyone.
Customer Quality Engineer in Manchester employer: Landis+Gyr Group
At Landis+Gyr EMEA, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our commitment to employee growth is evident through continuous training opportunities and a supportive work environment that values diversity and inclusion. Located in a dynamic region, we offer our team members the chance to engage with cutting-edge technology while making a meaningful impact on sustainable resource management.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Quality Engineer in Manchester
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Customer Quality Engineer role you’re after at Landis+Gyr Group.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Landis+Gyr Group a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Landis+Gyr Group.
✨Apply Through Company Websites
When you spot a role like Customer Quality Engineer at Landis+Gyr Group, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Customer Quality Engineer in Manchester
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Customer Quality Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Landis+Gyr Group a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Landis+Gyr Group specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Landis+Gyr Group
✨Brush Up on Core Engineering Principles
Before heading into the interview with Landis+Gyr Group, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Landis+Gyr Group want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
