At a Glance
- Tasks: Support mortgage brokers with queries and drive engagement through proactive outreach.
- Company: Dynamic financial services firm focused on broker relationships.
- Benefits: Hybrid working, competitive salary, and regional bonus scheme.
- Other info: Opportunity for career growth in a fast-paced environment.
- Why this job: Join a vibrant team and make a real impact in the mortgage industry.
- Qualifications: Experience in sales support or customer service with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
This role provides proactive and reactive support to mortgage broker partners, acting as the first point of contact for inbound broker queries while driving outbound activity to support pipeline conversion, broker engagement, and BDM productivity. The role is critical in strengthening broker relationships, accelerating case progression, and expanding broker activation across the network.
Key Responsibilities
- Contribute towards a centre of excellence for first line broker support: triaging and resolving queries effectively across multiple platforms on a variety of matters.
- Handle inbound queries including phone, live chat box and emails, regarding case updates, criteria support, platform access and SLA chases, providing clear, accurate and timely information.
- Onboard and own new broker registrations, ensuring successful first-case engagement while also re-engaging dormant brokers to generate business.
- Promote and follow up on broker attendance for events, webinars and roadshows.
- Monitor and track DIPs, applications and completions and communicate timely case updates.
- Deliver to a set of clear KPIs and deliver genuine value to the BDMs they support and contribute to regional target.
- Cover as the regional support buddy to 2-3 field-based BDMs.
- Contribute to pipeline conversion by conducting structured outbound calls to progress outstanding DIPs/docs and move brokers to full application and drive retention activity.
- Gather market and competitor intelligence through broker conversations; share insights with Sales & Marketing.
- Ensure all broker interactions, case updates and outbound activities are accurately recorded in the CRM and internal systems.
- Deliver consistently high-quality service ensuring accuracy, professionalism and compliance.
- Identify potential risks, errors, or complaints and elevate appropriately.
- Contribute and share ideas to improve ways of working.
Desired Skills & Experience
- Experience in sales support, tele-sales, customer service, or mortgage broker support.
- Strong communication skills and professional phone manner.
- Ability to deliver to set KPIs and targets.
- Ability to manage a busy inbox, prioritise work, and meet SLAs.
- Confidence engaging with external partners and stakeholders.
- High attention to detail and accuracy in logging/processing information.
- Data minded with the ability to translate data to produce ideas/results.
- Knowledge of mortgage intermediary market or financial services.
- CRM and telephony system experience.
- Familiarity with pipeline management and outbound sales processes.
Location & Logistics
The position is based in Victoria, central London, reporting to the Telephone Sales Manager. The role is a hybrid working role which will require 3 days in the office with the ability to work from home up to 2 days weekly.
Participate in a regional on target earnings bonus scheme.
Telephone Sales Support employer: LANDBAY
As a Telephone Sales Support professional in our vibrant Victoria office, you will thrive in a dynamic work culture that prioritises collaboration and innovation. We offer a hybrid working model, competitive on-target earnings bonus scheme, and ample opportunities for personal and professional growth, ensuring that you are well-supported in your role while building meaningful relationships with mortgage broker partners.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Sales Support
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show genuine interest when you connect with them.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, try role-playing with a friend or family member. Focus on being clear, concise, and friendly – it’ll make a world of difference during your calls.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s a call or an event, drop a quick thank-you message. It shows your enthusiasm and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Telephone Sales Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Telephone Sales Support. Highlight any experience in sales support or customer service, and don’t forget to mention your strong communication skills and ability to manage a busy inbox!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your familiarity with the mortgage intermediary market and how you can contribute to broker engagement and pipeline conversion.
Showcase Your Achievements:When detailing your past experiences, focus on specific achievements that demonstrate your ability to meet KPIs and targets. Numbers speak volumes, so if you’ve improved processes or increased sales, let us know!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at LANDBAY
✨Know Your Stuff
Familiarise yourself with the mortgage intermediary market and the specific services offered by the company. Being able to discuss current trends or challenges in the industry will show that you're not just interested in the role, but also invested in the field.
✨Practice Your Communication Skills
Since this role involves a lot of phone interaction, practice your phone manner. Conduct mock calls with friends or family, focusing on clarity, professionalism, and how you handle queries. This will help you feel more confident during the actual interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've effectively triaged and resolved queries in past roles. Think about specific situations where you turned a challenging situation into a positive outcome, as this will demonstrate your ability to handle broker queries effectively.
✨Be Data-Driven
Brush up on your data skills! Be ready to discuss how you've used data to drive results in previous positions. Whether it’s tracking KPIs or managing a busy inbox, showing that you can translate data into actionable insights will set you apart.
