Landbay in Victoria, Central London, is hiring a Complaints Associate to support the risk and compliance function. You will investigate and resolve complaints from applicants and brokers, coordinating with sales, underwriting and operations to gather information and draft responses.
You’ll monitor complaints, escalate to the Financial Ombudsman if needed, and help improve complaints policies and processes. The role requires at least 2 years of complaint handling in banking or lending, plus
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