Hospital Discharge Support Worker in Shrewsbury

We have an incredible new opportunity for a Hospital Discharge Support Worker to join Landau. Every Day Changes a Life. Including Yours. At Landau, we don't just support people - we champion them. We're a charity made up of people who believe that every achievement matters. The big ones, like gaining a qualification or securing employment. And the small ones, like building confidence, overcoming a barrier, or believing in yourself for the first time. Every day, you'll have the opportunity to make a real difference while working alongside a talented, supportive team that shares the same passion for helping others succeed. Whether you're supporting learning, wellbeing, behaviour, inclusion, employability, or personal development, you'll be part of a charity that's creating opportunities and changing lives across our communities. With ongoing training, CPD opportunities, and a culture built on teamwork, encouragement, and support, Landau is a place where both the people we support and the people who work here can thrive. If you're passionate about helping others reach their potential, you'll fit right in. Join Landau. Changing lives, Creating futures. Celebrate every step.

If you are shortlisted, we will send you an application form to complete.

Key responsibilities will include:

• Engage service users on wards prior to discharge to build rapport and confidence
• Deliver structured, short-term support in the community (home visits, clinics, telephone)
• Support implementation of MDT discharge plans
• Provide practical and emotional support to promote safe transition home
• Facilitate access to community services, VCSE organisations and local assets
• Reduce social isolation through community integration and engagement

Partnership & MDT Working

• Attend ward-based MDT meetings and contribute to discharge planning
• Work collaboratively with MPFT clinical teams, social care and VCSE partners
• Build strong relationships with VCSE and community partners, maintaining up-to-date knowledge of local support services and identifying and feeding back gaps in provision to strengthen pathways and improve outcomes
• Advocate on behalf of service users to improve access and outcomes
• Maintain effective communication with carers and families (where appropriate)
• Promote the service - attend forums and MPFT/ external team meetings / mental health

Caseload Management

• Manage a caseload of up to 20 service users
• Deliver time-limited interventions (maximum 4 weeks per individual)
• Maintain accurate, timely records on RiO
• Monitor progress and escalation risks appropriately
• Escalate risks appropriately

Outcomes & Impact

• Support improved independence and confidence
• Reduce risk of relapse and readmission
• Improve engagement with community services
• Contribute to positive service user and carer experience

Safeguarding & Risk

• Identify and respond to safeguarding concerns
• Work within MPFT and organisational safeguarding procedures
• Escalate concerns via MDT and appropriate safeguarding routes

Compliance & Quality

• Complete all mandatory training (e.g. safeguarding, dementia, suicide awareness)
• Maintain GDPR and data governance standards / Health & Safety
• Contribute to service monitoring, reporting and outcomes tracking

Person Specification

Skills & Core Competencies

• Experience of working with adults with complex needs and supporting to manage risk and deliver effective interventions, prompting independence, minimum 1 year.
• Experience of caseload management and performance and delivering quality assurance
• Ability to work collaboratively within multidisciplinary teams
• Knowledge of local services and community provision (Shropshire, Telford & Wrekin)
• Strong communication and relationship-building skills
• Strong IT & systems knowledge and good record keeping

Desirable

• Experience delivering hospital discharge services
• Experience in working within CMHTs / mental health pathways
• Knowledge of the Mental Capacity Act and safeguarding frameworks
• Lived experience or understanding of mental health recovery
• Knowledge of NHS systems (e.g. RiO)

Key Relationships

• MPFT inpatient and community clinical teams
• Social workers, adult social care and local authority teams
• Housing associations, housing options and supported housing providers
• Department for Work and Pensions (DWP) and wider welfare support services
• VCSE, community and advocacy organisations
• Service users, carers and family members

Personal qualities, communicating and relating to others

• Excellent communication and interpersonal skills
• Kind
• High level of emotional intelligence
• The ability to work as part of a team
• Establish a safe and stimulating learning environment for service users, learners, colleagues and volunteers rooted in mutual respect
• Demonstrate consistently the positive attitudes, values and behaviours which is key to the success of Landau

Health and Safety

The post holder is required to maintain and promote a positive attitude to health and safety and to comply with and ensure compliance with health and safety codes of practice for the safety and wellbeing of service users, learners and staff.

Equality & Diversity

Landau has a strong commitment to working towards the implementation of equality of opportunity in both service delivery and employment. Landau's mission and strategic objectives directly support this aim. All employees are required to actively support the development, dissemination and implementation of this aim and related policies and programmes.

Safeguarding of Children and Vulnerable Adults

Landau is committed to safeguarding and promotes the welfare of all service users, clients and learners and expects its staff to share this commitment. This post is subject to an Enhanced DBS check (at Landau cost).

Hours: 36.5 hours per week

Salary: £29,416.80 per annum

This is a 12 month fixed term position

Location: Shrewsbury with travel as required around Shropshire & Telford

We are committed to creating a fair and inclusive workplace. As part of our pledge with the Crisis Homelessness Alliance, we offer an automatic interview to applicants who meet the minimum criteria for this position and are currently experiencing or at risk of homelessness. If this applies to you, please let us know when you apply. As a Disability Confident employer we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. If this applies to you, please let us know when you apply. As a member of the Armed Forces Covenant we recognise the value Serving Personnel, both Regular and Reservists, Veterans and military families contribute to our organisation and country. A guaranteed interview will therefore be offered to Veterans and their Spouses/Partners, serving Regular members of the Armed Forces approaching the end of their service and the Spouses/Partners of currently serving Regular members of the Armed Forces. This is conditional on the minimum criteria of the job being met and no longer than 5 years has lapsed since leaving the Armed Forces (subject to supporting information being provided on request). If this applies to you, please let us know when you apply.

Landau is committed to safeguarding and promotes the welfare of all learners and expects its staff to share this commitment. As this role involves regular work with children and young people, and meets the definition of regulated activity, it is exempt from the Rehabilitation of Offenders Act 1974. Under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 you must disclose all unprotected unspent and spent cautions and convictions. Further details on what convictions must be declared can be found in the Governments Guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975. If you are offered this position, Landau will ask you to complete an enhanced DBS check with a children's barred list check and provide at least 2 references. It is an offence for an individual who has been barred from working with children to apply for regulated activity. Providing false information is also an offence and could result in the rejection of the applicant, summarily dismissal if selected, and possible referral to the police.