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For Companies At a Glance
- Tasks: Manage community hires, ensure smooth operations, and provide excellent customer service.
- Company: Join the Landau Forte Academy team in a vibrant community setting.
- Benefits: Meal allowance, pension scheme, and career growth opportunities.
- Other info: Flexible weekend hours with a dynamic team atmosphere.
- Why this job: Be the face of our community events and make a real difference.
- Qualifications: Experience in hospitality or facilities management is a plus.
Overview
We are looking for a versatile and outgoing individual to join the team as a Weekend & Evening Duty Manager to support our community hire and lettings activities. The hours are not fixed, but the majority of shifts will be on Saturday and Sunday with shifts between the hours of 7am to 10pm dependent on bookings. Occasional weekday evenings may also be offered.
The duties for this role include (but are not limited to):
- Meet and greet customers and facilitate the smooth running of external hires.
- Clearing and setting up of rooms including setting up of inflatables for parties.
- Closing and securing the Academy including activation and deactivation of alarms.
- Assisting with security issues.
- Be the initial point of contact for all enquiries in person and via email.
- Ensure all visitors are issued with badges in order to comply with the Academy\’s safety procedures.
- Maintain a tidy and orderly work area across the site including the pool area.
- Be responsible for all bookings during your working shift, ensuring the Academy is set correctly and kept tidy.
- Working in the bar/coffee shop when required.
- Carry out responsibilities with due regard to the Academy\’s policy, organisation and arrangements for Health & Safety at work.
- Any other appropriate duties and responsibilities relevant to the post as directed by the Chief Executive Officer, Deputy CEO, Head of Operations or LFE Manager.
Responsibilities and expectations
- Manage community hire and lettings activities during scheduled shifts.
- Provide excellent customer service, act as a reliable and organised multi-tasker with a professional and friendly disposition.
- Be resilient, driven, determined, and ambitious.
Requirements and desirable experience
- Worked within the hospitality industry and have excellent customer service skills (desirable).
- Experience in a facilities or building maintenance environment (desirable).
- Duty manager experience and experience of managing a small team (desirable).
- A good multi tasker and logical thinker (desirable).
Skills and abilities
- Able to work on own initiative, be reliable and trustworthy.
- Able to work successfully as part of a highly effective team.
- Excellent personal organisational skills and be a proactive, forward thinker.
- Excellent time management skills.
- Willingness to work unsociable hours to support the Landau Forte facilities lettings business.
- Excellent communication skills and confident working in a busy, demanding environment.
- Career prospects within an innovative and ambitious Multi Academy Trust.
- A meal allowance, commensurate with your working hours.
- Membership of the Local Government Pension Scheme (LGPS).
About Landau Forte
Landau Forte Academy QEMS & Tamworth Sixth Form.
Landau Forte Academy QEMS joined the Landau Forte Charitable Trust in September 2011 and delivers education to 11-16 year olds. Landau Forte Academy Sixth Form provides Level 3 courses, both Advanced Level and BTEC, for the whole of Tamworth and beyond. The academies are located on a shared campus, but both operate from their own facilities, with Landau Forte Academy Sixth Form having new bespoke accommodation, which opened in September 2011, with a new Sports Hall that opened in 2013.
The local area
Tamworth is a historic town surrounded by beautiful countryside, located a short distance from Birmingham. The Academy is located close to the centre of Tamworth, with superb transport links. Tamworth boasts a range of historical sites and leisure attractions, including Tamworth Castle, the Tamworth SnowDome and Drayton Manor Amusement Park. Within a 20 minute drive from the town, you can reach the beautiful, open Staffordshire countryside or Birmingham\’s bustling city centre.
Tamworth is 10 minutes away from the M42, junction 10. Direct trains from Birmingham (10 minutes) and London (1 hour 15 minutes). Birmingham and East Midlands Airports are 30 minutes away.
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Weekend Duty Manager/ Caretaker employer: Landau Forte Charitable Trust
Contact Detail:
Landau Forte Charitable Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Duty Manager/ Caretaker
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around the Academy and familiarise yourself with the layout. This will help you feel more confident when discussing how you can manage community hire and lettings activities.
✨Tip Number 2
Show off your customer service skills! During your interview, share specific examples of how you've provided excellent service in the past. Remember, being friendly and approachable is key for this role!
✨Tip Number 3
Be prepared to demonstrate your multi-tasking abilities. Think of scenarios where you've juggled multiple responsibilities successfully, as this will show you're ready to handle the busy environment at the Academy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and ready to dive into the exciting opportunities we offer.
We think you need these skills to ace Weekend Duty Manager/ Caretaker
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences make you a great fit.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the job description. We love seeing how your background in hospitality or customer service can contribute to our community hire activities!
Keep It Clear and Concise: While we appreciate detail, clarity is key! Make your points straightforward and easy to read. Use bullet points if it helps, and ensure your application flows well – we want to get to know you without any confusion.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Landau Forte Charitable Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Weekend Duty Manager. Familiarise yourself with tasks like managing community hires, setting up rooms, and ensuring safety procedures are followed. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with customers, be prepared to share examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help someone, as this will highlight your suitability for the position.
✨Demonstrate Your Multi-Tasking Ability
The job requires juggling various tasks, from setting up inflatables to managing bookings. During the interview, discuss times when you've successfully managed multiple responsibilities at once. This will show that you're organised and can handle the demands of a busy environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of events you'll be managing, or how success is measured in this role. This not only shows your interest but also helps you gauge if the job is the right fit for you.