At a Glance
- Tasks: Provide reception and admin support while being the friendly face of the Academy.
- Company: Join a vibrant Academy dedicated to student welfare and community engagement.
- Benefits: Enjoy a meal allowance, pension scheme, and healthcare cash plan.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be the first point of contact and make a positive impact on students' experiences.
- Qualifications: GCSEs in Maths and English, plus strong ICT and communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Responsibilities
- Providing reception and administrative support under the direction of the Office Manager
- Being the first contact/front line in receiving visitors, staff and students to the Academy
- Answering the telephone and dealing with external and internal calls
- Assisting with the preparations for Academy events, projects and functions
- Preparing Academy letters
- Attending occasional open evenings, prize giving and other Academy events
- Maintaining a high degree of confidentiality concerning members of staff and students
- Carrying out responsibilities in line with the Academy's policies, organisation and Health & Safety arrangements
- Carrying out duties in line with equality and diversity principles, promoting a harmonious working environment
- Being committed to safeguarding and promoting the welfare of children and young people in accordance with the safeguarding policy
- Performing other duties as required
- Required Skills and Attributes
- Effective use of ICT packages, especially Microsoft Word and Outlook
- Good keyboard skills
- Ability to work constructively as part of a team
- Ability to relate well to children and to adults
- Good organising, planning and prioritising skills
- Methodical with strong attention to detail
- Customer focused
- Ability to communicate effectively
- Friendly yet professional and respectful approach
- Willingness to take responsibility and accountability
- Committed to the needs of students, parents and other stakeholders while challenging barriers to effective service
- Demonstrates a "can do" attitude
- Committed to provision and improvement of quality service
- Adaptable to and embraces change, acting with pace and urgency
- Ability to learn from experiences and challenges
- Evidence of successful education
Educational Requirements
- Formal qualifications including GCSE (or Level 2 equivalent) in Mathematics and English Language, or similar qualifications gained since leaving compulsory education
Experience
- Experience in a similar environment
Benefits
- A meal allowance commensurate with your working hours
- Membership of the Local Government Pension Scheme (LGPS)
- Healthcare Cash Plan from Westfield Health
- Recruitment Process
- The Trust will conduct all necessary searches and checks in line with Government Safer Recruitment guidelines as outlined on the Trust website
- #J-18808-Ljbffr
Receptionist/Administrative Assistant in Tamworth employer: Landau Forte Charitable Trust
As a Receptionist/Administrative Assistant at our Academy, you will be part of a supportive and inclusive work culture that prioritises the welfare of both staff and students. We offer competitive benefits including a meal allowance, membership in the Local Government Pension Scheme, and a healthcare cash plan, all while providing opportunities for personal and professional growth within a vibrant educational environment. Join us in making a meaningful impact in the lives of young people while enjoying a fulfilling career in a dynamic setting.
Contact Details:
Landau Forte Charitable Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrative Assistant in Tamworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Landau Forte Charitable Trust. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Landau Forte Charitable Trust before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist/Administrative Assistant in Tamworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Landau Forte Charitable Trust:Your cover letter is your chance to shine! Tell us why you want to work at Landau Forte Charitable Trust specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Landau Forte Charitable Trust!
How to prepare for a job interview at Landau Forte Charitable Trust
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
