Receptionist/Administration Assistant in Tamworth

Our opportunity for you Landau Forte Academy Tamworth Sixth Form & QEMS are popular and heavily oversubscribed academies in Tamworth. QEMS was judged as GOOD by Ofsted in September 2022. Tamworth Sixth Form was judged as GOOD with OUTSTANDING features in November 2024. We are committed to prioritising the wellbeing of our staff through a wellbeing committee by committing to the Education Staff Wellbeing Charter.

Key information

• Hours: 8.00am to 12.00pm Monday to Friday
• Weeks: Term time plus 5 equivalent days
• Contract: Permanent
• Start date: ASAP
• Salary: Competitive
• Closing Date: Monday 22nd June 2026 at 9.00am

What we can offer you

• A supportive, cohesive and exciting working environment
• The chance to work with genuinely enthusiastic and happy students
• Career prospects within an innovative and ambitious Multi Academy Trust
• A meal allowance, commensurate with your working hours
• Membership of the Local Government Pension Scheme (LGPS) or Teacher Pension Scheme (TPS)
• Healthcare Cash Plan, from Westfield Health
• Complimentary gym membership

Person specification

The type of person we are looking for will be committed to outstanding levels of customer service and be enthusiastic about working with young people. S/he will demonstrate a willingness to contribute to the overall ethos and aims of the Academy in what is an extremely busy and varied role.

Job description

• Reception duties in line with Admin processes for front of house.
• Meet and greet visitors professionally in line with security requirements adhering to signing in/out processes using electronic and manual systems.
• Answer the telephone, dealing with all incoming calls and assisting callers promptly and courteously, transferring calls as required and taking/passing on messages as appropriate.
• Providing administrative support under the direction of the Administration Manager.
• Assist with student record keeping at both sites in line with GDPR, including archive procedure.
• Assist with the Easitrace cashless catering system including printing of ID cards, credit/debit accounts and checking of purchases as required.
• Prepare and send out letters/text messages/emails as directed.
• Take room bookings via the online room booking system and arrange for any additional request in relation to the bookings.
• Monitor Academy email accounts as directed.
• Coordination and administration of all Educational visits including Duke of Edinburgh.
• Administration of Pupil Premium.
• Be committed to safeguarding and promoting the welfare of young people and follow the guidelines set out in the Academy policies.
• Be aware of health and safety with the Academy and how this affects the Admin Team.
• Assist with fire evacuation in line with the Fire Policy.
• Assist with other similar tasks as may be required.

Specific Skills and Abilities

• Committed to the safeguarding and promotion of the welfare of young people in line with the Academy safeguarding policies and procedures.
• Effective use of ICT packages, especially Outlook, Word and Excel - good keyboard skills.
• Ability to manage costings and finance for Educational Visits.
• Ability to use relevant equipment and resources.
• Ability to multi-task and prioritise work.
• Professional telephone manner.
• Team player – ability to work constructively as part of a busy and friendly team.
• Customer focused and able to relate well to children and to adults.
• Demonstrate a “can do” attitude including suggesting solutions, participating, trusting and encouraging others and achieving expectations.
• Good organising/planning – methodical with good attention to detail.
• Able to communicate effectively.
• Friendly yet professional approach, demonstrating support and mutual respect.
• Open, honest and an active listener.
• Takes responsibility and accountability.
• Committed to the needs of the students, parents and other stakeholders and challenge barriers and blocks to providing an effective service.
• Is committed to the provision and improvement of a quality service.
• Acts with pace and urgency being energetic, enthusiastic and decisive.
• Has the ability to learn from experiences and challenges.
• Is committed to the continuous development of self and others by keeping up to date and sharing knowledge, encouraging new ideas, seeking new opportunities and challenges, open to ideas and developing new skills.
• Is adaptable to and embraces change.

Qualifications and Experience

• Evidence of a successful education.
• Educated with formal qualifications including GCSE (or Level 2 equivalent) in Mathematics and English Language or similar qualifications gained since leaving compulsory education.
• Administration experience.
• Enhanced Disclosure and Barring Service check required for this post.