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- Tasks: Support sales by managing customer inquiries, orders, and documentation.
- Company: Join Dometic, a global leader in mobile living products.
- Benefits: Enjoy competitive pay, health insurance, tuition assistance, and employee discounts.
- Other info: Great opportunities for growth in a fast-paced, global environment.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Dometic Land Vehicles Americas is a trusted provider of high-end products for recreational vehicles, commercial passenger vehicles and overlanding vehicles in North America, Latin America, and the Caribbean. We are on a journey of continuous growth – now looking for our next star – a passionate Sales Support Specialist within our Sales capability. This position reports to Director of Sales and will work in Bristol, IN.
As a Sales Support Specialist in the Sales team, you will play a key role in strengthening relationships with OEM customers and ensuring a smooth, reliable sales experience. This position supports the broader Sales organization by helping translate customer needs into clear internal actions, coordinating with cross-functional teams, and maintaining the operational backbone that keeps orders, pricing, and documentation running efficiently. You’ll contribute to the accuracy of our sales pipeline, assist in aligning demand with production, and help enhance the tools and processes that enable the team to deliver exceptional service and performance.
Your main responsibilities:
- Serve as an internal point of contact for OEM customers, handling inquiries, order status updates, pricing questions, and documentation needs.
- Prepare quotes, enter and manage purchase orders, and coordinate delivery schedules and changes.
- Partner with Engineering, Operations, Supply Chain, and Quality to communicate requirements, support product changes, and assist with issue resolution.
- Support forecasting by reviewing customer demand, tracking backlog, and communicating shifts to internal teams.
- Provide required customer documentation and maintain accurate records in CRM/ERP systems.
- Assist with pricing updates, contract terms, and RFQ/RFP support.
- Prepare basic sales reports and dashboards to support account reviews and planning.
- Contribute to process improvements that enhance accuracy, communication, and overall customer experience.
What do we offer?
You are offered an interesting role in a dynamic, fast-paced, and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.
- Medical/Dental/Vision Insurance
- Employee Assistance Program (EAP)
- Disability insurance (STD/LTD)
- 401 (k) with company match
- PTO
- Company defined holidays and two floating holidays for you to use as you choose
- Paid maternity/paternity leave
- Tuition assistance
- Membership reimbursement (wholesale club and gym)
- Employee discounts on our incredible products
- Opportunities to make an impact
Sales Support Specialist in Bristol employer: Land Vehicles Americas
Contact Detail:
Land Vehicles Americas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Specialist in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees at Dometic on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Dometic's products and their market. Show us that you're not just another candidate; demonstrate your passion for the mobile living industry and how you can contribute to the team.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your enthusiasm for the Sales Support Specialist role show!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining the Dometic family.
We think you need these skills to ace Sales Support Specialist in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Support Specialist role. Highlight relevant experience and skills that match the job description, like customer service and order management. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with Dometic's mission. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills: As a Sales Support Specialist, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. Whether it's through your writing style or examples of past experiences, let us know you can keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Land Vehicles Americas
✨Know Your Stuff
Before the interview, make sure you understand Dometic's products and their role in the mobile living industry. Familiarise yourself with their customer base, especially OEMs, and think about how your skills can enhance their sales support.
✨Showcase Your Communication Skills
As a Sales Support Specialist, you'll be the go-to person for OEM customers. During the interview, demonstrate your ability to communicate clearly and effectively. Share examples of how you've handled customer inquiries or resolved issues in the past.
✨Be Ready to Discuss Process Improvements
Dometic values efficiency and accuracy. Prepare to discuss any past experiences where you've contributed to process improvements. Think about specific tools or methods you've used to enhance customer experience and operational efficiency.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the tools they use for CRM/ERP systems, or how they measure success in the Sales Support role. This shows your genuine interest in the position and the company.