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For Companies At a Glance
- Tasks: Lead the night team, ensuring guest satisfaction and hotel security.
- Company: Marriott Liverpool, a vibrant hotel with a focus on guest experience.
- Benefits: Complimentary parking, competitive pay, and opportunities for career growth.
- Why this job: Be at the heart of guest experiences and make a real difference every night.
- Qualifications: Strong leadership skills and a passion for hospitality.
- Other info: Dynamic environment with opportunities to develop your career in hospitality.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Marriott – Liverpool. The adjacent QPark car park is available to guests and associates, with complimentary parking for our associates. Boasting 146 bedrooms and a number of event spaces, the largest of which hosts events of up to 240 delegates, the hotel is a magnet for large conferences, social events and weddings.
Role
Night Manager: As Night Manager, you will find yourself right in the heart of things. You will assist the Front Office Manager in leading the team on nights, ensuring that our guests are greeted…
Responsibilities
- Arise Ensure the security of the hotel and guests through regular documented patrols throughout the night
- Deliver memorable guest experiences which support in driving Intent to recommend scores
- Monitor and analyze guest satisfaction survey results to ensure these continually improve
- Report any maintenance issues or safety concerns
- Ensure all guest complaints are resolved in a timely manor and logged correctly
- Anticipate guest needs to deliver an above and beyond experience
- Support
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Front Office Night Manager employer: Land Surveyors United
Contact Detail:
Land Surveyors United Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Night Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Marriott or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by knowing the hotel inside out. Familiarise yourself with Marriott's values and recent news. This shows you're genuinely interested and ready to contribute to their team.
✨Tip Number 3
Practice your guest interaction skills! As a Night Manager, you'll need to handle various situations. Role-play with a friend to get comfortable with resolving complaints and delivering exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Front Office Night Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Night Manager role. Highlight any previous experience in hospitality, especially in night shifts or management roles, to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for guest service and how you can contribute to creating memorable experiences at Marriott. Don’t forget to mention why you want to work with us specifically!
Showcase Your Problem-Solving Skills: As a Night Manager, you'll need to handle guest complaints and safety concerns. Use examples from your past experiences in your application to demonstrate how you’ve successfully resolved issues and improved guest satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Land Surveyors United
✨Know the Hotel Inside Out
Before your interview, make sure you research Marriott Liverpool thoroughly. Familiarise yourself with their services, guest experiences, and any recent news about the hotel. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Guest Service Skills
As a Night Manager, delivering memorable guest experiences is key. Prepare examples from your past roles where you went above and beyond for guests. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Demonstrate Leadership Qualities
You'll be leading the team at night, so it's important to convey your leadership style. Think of instances where you've successfully managed a team or resolved conflicts. Be ready to discuss how you would motivate your team during challenging situations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's operations, team dynamics, and expectations for the Night Manager role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
