At a Glance
- Tasks: Handle customer calls, book services, and solve problems with a smile.
- Company: Join a vibrant automotive dealership with a focus on customer satisfaction.
- Benefits: Earn up to £30,000 with bonuses, plus great perks like discounts and wellness programmes.
- Other info: Enjoy a supportive environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Great communication skills and a passion for helping others; training provided!
The predicted salary is between 30600 - 37400 £ per year.
- Dealing with Aftersales calls, booking clients vehicles into the Dealership for service or repairs
- Accurate data inputting of client details
- Increase customer retention while ensuring customer satisfaction
- Improve and drive lead conversions
- Contacting prospective clients and upselling products
- Initiating the solving of customers problems in a professional manner
- Adhering to brand standards
- Customer focused with excellent communication & organisational skills
- Self-motivated & target driven
- Able to work on your own or as part of a team
- Ability to use your own initiative to provide impeccable customer service
- Smart and presentable with an outstanding telephone manner
- Competent using Microsoft Office
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
The hours of work are 40 hours per week between 8:00am to 5:00pm, Monday to Friday.
Excellent Basic Salary with a bonus OTE up to £30,000 plus benefits.
This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Company Events
Customer Contact Specialist in Hereford employer: Land Rover
Sytner Group is an exceptional employer, offering a vibrant work culture where every team member is valued and encouraged to reach their full potential. As a Receptionist Host at our Tamworth location, you will enjoy an industry-leading benefits package, including enhanced holiday entitlement, career development opportunities, and a commitment to diversity and inclusion. Join us in creating memorable experiences for our customers while being part of a supportive and dynamic team that truly cares about your growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Specialist in Hereford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Land Rover. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Land Rover before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Contact Specialist in Hereford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Land Rover:Your cover letter is your chance to shine! Tell us why you want to work at Land Rover specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Land Rover!
How to prepare for a job interview at Land Rover
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
