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For Companies At a Glance
- Tasks: Lead the Aftersales team and deliver top-notch customer service.
- Company: Join Sytner Jaguar Land Rover, a leader in the automotive industry.
- Benefits: Enjoy 33 days of holiday, discounted car schemes, and gym memberships.
- Why this job: Be part of a dynamic team focused on operational excellence and customer satisfaction.
- Qualifications: Must have previous experience in the motor industry and strong leadership skills.
- Other info: We value diversity and welcome applicants from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
About the role
Sytner Jaguar Land Rover South West London have an opportunity available for motivated and driven Head of Aftersales.
As a Sytner Aftersales Manager, you will lead from the front and inspire colleagues. You will deliver a full Aftersales service to our customers, and maximise the profitability of the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales.
You will be an integral member of the Management Team and deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation.
This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
About you
Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge. Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive a team forward.
You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first.
Why Sytner?
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual’s unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
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Head of Aftersales employer: Land Rover
Contact Detail:
Land Rover Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Aftersales
✨Tip Number 1
Make sure to showcase your leadership skills during the interview. Prepare examples of how you've successfully led teams in high-pressure environments, as this is crucial for the Head of Aftersales role.
✨Tip Number 2
Familiarize yourself with the latest trends and technologies in the motor industry. Being knowledgeable about current market demands will demonstrate your strategic mindset and operational excellence.
✨Tip Number 3
Highlight your customer service experience. Since delivering exceptional customer service is a key part of this role, be ready to discuss how you've prioritized customer satisfaction in your previous positions.
✨Tip Number 4
Network with professionals in the motor industry. Engaging with others in the field can provide insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Head of Aftersales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in the motor industry, especially in aftersales roles. Emphasize your leadership skills and any achievements that demonstrate your ability to drive a team forward.
Craft a Compelling Cover Letter: In your cover letter, express your motivation for applying to Sytner and how your strategic mindset aligns with their commitment to operational excellence and customer service. Use specific examples from your past roles to illustrate your points.
Showcase Technical Knowledge: Since strong technical knowledge is essential for this role, be sure to mention any relevant certifications or training you have completed. Discuss how this knowledge has helped you in previous positions.
Highlight Customer Service Focus: Sytner values customer service highly, so include examples of how you have prioritized customer satisfaction in your past roles. This could include initiatives you led or improvements you implemented that enhanced the customer experience.
How to prepare for a job interview at Land Rover
✨Showcase Your Leadership Skills
As a Head of Aftersales, strong leadership is crucial. Be prepared to share examples of how you've successfully led teams in high-pressure environments and inspired colleagues to achieve operational excellence.
✨Demonstrate Technical Knowledge
Highlight your technical expertise in the motor industry. Discuss specific experiences where your knowledge has directly contributed to improving aftersales services or customer satisfaction.
✨Focus on Customer Service
Emphasize your commitment to delivering exceptional customer service. Prepare to discuss strategies you've implemented in the past that prioritize customer needs and enhance their experience.
✨Prepare for Operational Challenges
Be ready to talk about how you handle operational challenges. Share instances where you've successfully navigated difficulties while maintaining service quality and profitability.
