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- Tasks: Engage customers over the phone to enhance loyalty and retention.
- Company: Join Sytner, a leader in the luxury automotive industry with prestigious brands.
- Benefits: Enjoy 33 days holiday, discounted gym memberships, and career development opportunities.
- Why this job: Kickstart your career in a dynamic environment with a focus on personal growth.
- Qualifications: Experience in customer service or sales, ideally in the automotive sector.
- Other info: We value diversity and offer adjustments during the recruitment process.
The predicted salary is between 28800 - 43200 £ per year.
Sytner Finance and the Specialist Division have an exciting opportunity for an exceptional individual to join the Divisional F&I Team as a Retention & Loyalty Specialist for our six Scottish businesses representing Porsche, Ferrari, Lamborghini, and Bentley across Glasgow and Edinburgh.
This is a telephone-based role, so the successful candidate must be a self-starter with a proactive approach and strong communication skills with staff and customers at all levels.
Sytner has a proven track record of developing high-caliber individuals, making this role a great platform to launch a career in the Motor Trade or gain entry into the Sales environment. It may suit a university graduate with some customer service experience looking to start in the motor industry.
If you believe you meet the requirements, this dynamic, high-impact role could be the next step in your career!
Minimum requirements include:
- Experience in telephone-based customer retention, customer service, or automotive industry experience in sales or service roles.
- Living in Scotland with the ability to commute daily to either Edinburgh or Glasgow.
Why choose Sytner?
We offer an industry-leading benefits package and foster an environment where everyone feels valued and can reach their full potential.
- Enhanced holiday entitlement – 33 days including bank holidays
- Industry-leading maternity, paternity, and adoption pay
- Career development opportunities
- Recognition of long service every 5 years
- Discounted car schemes
- High street discounts
- Discounted gym memberships
- Cycle to work scheme
- One paid voluntary/community work day per year
We value diversity and are committed to creating an inclusive environment. We welcome applications from all backgrounds and offer adjustments during the recruitment process upon request.
For more information on reasonable adjustments and the recruitment process, please click here.
Join us and be part of a company that represents over 23 prestigious vehicle brands across 140 UK dealerships. We pride ourselves on developing talent and building careers, with colleagues recently scoring 89% on our engagement survey.
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Customer Retention & Loyalty Specialist employer: Land Rover
Contact Detail:
Land Rover Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention & Loyalty Specialist
✨Tip Number 1
Familiarise yourself with the luxury automotive brands represented by Sytner, such as Porsche, Ferrari, Lamborghini, and Bentley. Understanding their unique selling points and customer demographics will help you engage more effectively during interviews.
✨Tip Number 2
Practice your telephone communication skills, as this role is telephone-based. Consider role-playing scenarios where you handle customer inquiries or retention calls to build confidence and improve your conversational techniques.
✨Tip Number 3
Network with professionals in the automotive industry, especially those who have experience in customer retention or loyalty roles. Attend industry events or join online forums to gain insights and potentially get referrals.
✨Tip Number 4
Showcase your proactive approach by preparing questions about the company's customer retention strategies and how you can contribute to them. This demonstrates your enthusiasm for the role and your commitment to making a positive impact.
We think you need these skills to ace Customer Retention & Loyalty Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Retention & Loyalty Specialist position. Tailor your application to highlight relevant experience in telephone-based customer service or retention.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved customer service, particularly in a telephone-based environment. Mention specific achievements or skills that demonstrate your ability to communicate effectively with customers and colleagues.
Show Enthusiasm for the Motor Industry: Express your passion for the automotive industry in your application. Mention any relevant knowledge about luxury brands like Porsche, Ferrari, Lamborghini, and Bentley, and how this aligns with Sytner's values and goals.
Proofread Your Application: Before submitting your application, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Land Rover
✨Showcase Your Communication Skills
As this role is telephone-based, it's crucial to demonstrate your strong communication skills. Practice speaking clearly and confidently, and be prepared to discuss how you've effectively communicated with customers in previous roles.
✨Highlight Relevant Experience
Make sure to emphasise any experience you have in customer retention or the automotive industry. Be ready to share specific examples of how you've successfully retained customers or improved their loyalty in past positions.
✨Research Sytner and Its Brands
Familiarise yourself with Sytner's values and the prestigious brands they represent, such as Porsche and Ferrari. This knowledge will not only impress your interviewers but also help you align your answers with the company's ethos.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your genuine interest in the role and the company. Consider asking about career development opportunities or how the team measures success in customer retention.
