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- Tasks: Manage service bookings and ensure a smooth customer journey in our Aftersales operation.
- Company: Join Sytner Group, a leader in the automotive industry with a focus on excellence.
- Benefits: Enjoy 33 days holiday, career development, and discounts on cars and gyms.
- Why this job: Be part of a dynamic team that values customer care and professional growth.
- Qualifications: Strong organisational skills and a background in customer service preferred.
- Other info: Full training provided, with opportunities for community involvement and recognition.
The predicted salary is between 30000 - 42000 £ per year.
About the role
You will be at the heart of our Aftersales operation, managing inbound and outbound service booking calls and ensuring every customer enjoys a professional and efficient journey. From scheduling appointments to providing clear, helpful information, you will make every interaction count.
Your day-to-day will include:
- Managing service leads generated through the myAudi app and connected car technologies
- Driving high-quality bookings via platforms like Motability, 1link, online booking systems, and digital enquiries
- Supporting our Service Advisors and Hosts in the reception area
- Handling pre-calls, customer updates, invoicing, and post-visit feedback
- Assisting with our Fast Track Programmes and maintaining contact throughout the workshop visit
- Supporting the dealership with telephony processes
Why join us?
This is a fantastic opportunity to work with cutting-edge digital systems and be part of a team that values excellence and customer care. This is a fast-paced role where customer care always comes first. You will take the time to build rapport, understand customer needs, and deliver a professional and friendly experience at all times. This is a full-time position, including Saturday mornings on a rota. Full training will be provided through our dedicated in-house Learning & Development team, as well as manufacturer training from Audi.
About you:
- Strong organisational and administrative skills
- Excellent attention to detail and a customer-focused approach
- A background in customer service, ideally in a busy or call-handling environment
- Experience with Kerridge would be an advantage (but not essential)
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary/community work
At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes/adjustments to job interviews and the recruitment process.
Audi Aftersales Consultant employer: Land Rover
Contact Detail:
Land Rover Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audi Aftersales Consultant
✨Tip Number 1
Get to know the company! Research Sytner Group and understand their values, especially around customer care and teamwork. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be managing service booking calls, it’s crucial to sound confident and friendly over the phone. Try role-playing with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully managed multiple tasks or handled busy environments. This will demonstrate that you can thrive in the fast-paced role of an Audi Aftersales Consultant.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Audi Aftersales Consultant
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, especially in busy environments. We want to see how you’ve made a difference for customers in the past!
Be Organised and Detail-Oriented: Since this role involves managing bookings and customer interactions, demonstrate your organisational skills. Share examples of how you keep things running smoothly and pay attention to the little details.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Audi Aftersales Consultant role. We love seeing genuine interest!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re tech-savvy, which is a bonus in this digital age!
How to prepare for a job interview at Land Rover
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Since the role focuses heavily on customer interactions, be ready to discuss how you’ve handled difficult situations in the past and what strategies you use to ensure a positive experience.
✨Familiarise Yourself with Audi's Digital Systems
Take some time to learn about the myAudi app and other digital platforms mentioned in the job description. Showing that you understand these tools will demonstrate your enthusiasm for the role and your ability to hit the ground running.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating customer interactions. Practise how you would manage service bookings and handle customer queries, as this will showcase your communication skills and ability to think on your feet.
✨Highlight Your Organisational Skills
Since strong organisational skills are key for this position, come prepared with examples of how you've successfully managed multiple tasks or projects in a busy environment. This will help illustrate your capability to thrive in a fast-paced setting.
