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- Tasks: Manage service booking calls and create positive customer experiences.
- Company: Leading automotive firm in the UK with a focus on customer care.
- Benefits: 33 days holiday, discounts, and extensive training provided.
- Why this job: Join a dynamic team and enhance your customer service skills.
- Qualifications: Strong organisational skills and customer service experience required.
- Other info: Full-time role with great opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading automotive firm in the UK is looking for an individual to manage service booking calls in a professional and efficient manner. The role includes fostering positive customer interactions, driving quality bookings, and supporting the service team. Strong organizational and customer service skills are essential, and experience with Kerridge is advantageous.
This full-time position offers extensive training and a comprehensive benefits package, including 33 days of holiday and discounts, making it an attractive opportunity for aspiring service professionals.
Aftersales Booking & Customer Care Specialist employer: Land Rover
Contact Detail:
Land Rover Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Booking & Customer Care Specialist
✨Tip Number 1
When you're prepping for that interview, make sure to brush up on your customer service skills. Think of examples where you've turned a negative experience into a positive one – it shows you can handle tricky situations like a pro!
✨Tip Number 2
Don’t underestimate the power of research! Get to know the company and its values inside out. This way, when they ask why you want to work with them, you can hit them with some solid reasons that show you’re genuinely interested.
✨Tip Number 3
Practice makes perfect! Grab a mate and do some mock interviews. This will help you get comfortable with common questions and give you a chance to refine your answers, especially around your organisational skills and experience with systems like Kerridge.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Aftersales Booking & Customer Care Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience, especially if you've worked with booking systems like Kerridge. We want to see how your background aligns with the role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer care and how you can contribute to our team. Keep it professional but let your personality come through.
Showcase Your Organisational Skills: Since this role requires strong organisational abilities, mention specific examples of how you've successfully managed multiple tasks or bookings in the past. We love seeing real-life applications of your skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Land Rover
✨Know Your Stuff
Before the interview, make sure you understand the automotive industry and the specific services offered by the company. Familiarise yourself with Kerridge if you can, as it’s a bonus. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about situations where you turned a negative experience into a positive one. This will demonstrate your ability to foster positive customer interactions, which is key for this role.
✨Organisational Skills Matter
Since the job requires strong organisational skills, be ready to discuss how you manage your time and prioritise tasks. You could even bring a simple example of a system or method you use to stay organised, which will highlight your suitability for managing service booking calls efficiently.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or training opportunities. This shows that you’re not just interested in the job, but also in how you can grow within the company. It’s a great way to leave a lasting impression!
