At a Glance
- Tasks: Be the go-to support for partners using our new portal and ensure a smooth experience.
- Company: Join a leading tech company focused on partner success and innovation.
- Benefits: Enjoy a flexible contract, competitive pay, and opportunities for growth.
- Other info: Fast-paced environment with plenty of learning opportunities.
- Why this job: Make a real difference by helping partners thrive with our products.
- Qualifications: Post-secondary education and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
This role serves as a first line of support and point of contact for partners accessing the new partner portal. Primary objectives include managing and resolving incoming inquiries and driving an optimal partner experience.
Responsibilities include:
- Troubleshooting and responding to inquiries from partners wishing to gain access to the partner portal, including onboarding, persona provisioning, and facilitating demo trial orders.
- First line of support and effective triage for incoming partner requests and troubleshooting.
- Partner Portal Administration.
- Partner Onboarding and provisioning.
- Trial and Demo order processing.
- Case management.
- Partner Portal Support.
- Partner portal onboarding, provisioning, profile enablement, partner contact persona administration, login credential setup and triage, demo and trial order processing.
- Point of contact and triage for external partner portal inquiries.
- Point of contact for Trial and Demo license support inquiries.
- Trial and Demo Order processing to ensure partners can successfully demonstrate OpenText product.
- Following and tracking Trial and Demo orders to completion by working with cross-functional teams (deal desk, billings, fulfilment).
- Support partner demo environment systems provisioning.
- Partner inquiry inbox management; ensuring adherence to standard SLA response times for optimal partner experience.
- Contribute to ensuring all governance standards are met through following and contributing to all documented processes, procedures, and best practices, ensuring all required reviews, approvals, and processes are met.
What it takes:
- Post-secondary degree in Business, Communications, Technology or related field.
- Client-centric; Partner-first mindset.
- Strong work ethic, problem-solving and communication skills (both written and verbal).
- Attention to detail coupled with the ability to manage and prioritise a number of initiatives and deliverables concurrently.
- Comfortable working in a fast-paced, changing environment.
- Willing and inquisitive learner.
- Experience with Salesforce, SAP, ServiceNow, preferred.
Partner Portal Support Specialist in Reading employer: Lancesoft
As a Partner Portal Support Specialist at our Reading location, you will join a dynamic team that prioritises a client-centric approach and fosters a collaborative work culture. We offer extensive training and development opportunities to enhance your skills, alongside a supportive environment that encourages innovation and growth. With a focus on employee well-being and a commitment to excellence, we ensure that every team member feels valued and empowered to contribute meaningfully to our partners' success.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Portal Support Specialist in Reading
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to partner support roles. Think about how you would handle specific scenarios, especially around troubleshooting and managing inquiries. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining us at StudySmarter!
We think you need these skills to ace Partner Portal Support Specialist in Reading
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Partner Portal Support Specialist role. Highlight your experience with partner support, problem-solving skills, and any relevant tech knowledge. We want to see how you fit into our team!
Showcase Your Communication Skills:Since this role involves a lot of interaction with partners, it's crucial to demonstrate your strong written and verbal communication skills. Use clear and concise language in your application to show us you can effectively convey information.
Highlight Relevant Experience:If you've worked with tools like Salesforce or ServiceNow, make sure to mention that! We love seeing candidates who have hands-on experience with systems that will help them excel in this role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lancesoft
✨Know the Partner Portal Inside Out
Before your interview, make sure you familiarise yourself with the partner portal and its functionalities. Understand how onboarding works, what persona provisioning entails, and how demo trial orders are processed. This knowledge will show that you're proactive and genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Since this role involves troubleshooting and managing inquiries, be prepared to discuss specific examples of how you've resolved issues in the past. Think of scenarios where you had to think on your feet or manage multiple requests at once, and highlight your approach to finding solutions.
✨Emphasise Your Communication Skills
As a first line of support, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask during the interview that demonstrate your understanding of the role and your eagerness to engage with partners effectively.
✨Demonstrate Your Client-Centric Mindset
This position requires a partner-first mindset, so be ready to discuss how you've prioritised client needs in previous roles. Share examples of how you've gone above and beyond to ensure a positive experience for clients or partners, and how you can bring that same dedication to this role.
