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- Tasks: Manage customer orders from start to finish, ensuring timely processing and delivery.
- Company: Join a leading manufacturing firm with a focus on innovation and teamwork.
- Benefits: Competitive pay, potential for hybrid work, and opportunities for career advancement.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: 2+ years in customer order management or customer service, with strong communication skills.
- Other info: Dynamic role with a chance to grow in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Duration: 12 months, this will likely get extended.
Location: Peterborough, PE2 6FZ - fully onsite role, 5 days per week onsite especially during the initial training period. It's expected this will evolve to a hybrid role (2 days per week remote).
We are looking for candidates with 2 or more years of experience in a similar role. COM or CS experience in a manufacturing or engineering environment is required. Some technical affinity/understanding is required for this role. Good communication skills are a must!
Job Summary: Act as the single-point-of-contact for assigned customer accounts; managing the entire order lifecycle to ensure orders are processed on time.
Key Responsibilities:
- Responsible for assigned customer accounts for the entire order life cycle (from new customer setup, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.
Customer Order Management Specialist in Peterborough employer: Lancesoft
Contact Detail:
Lancesoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Order Management Specialist in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the manufacturing or engineering sectors. We all know someone who knows someone, so don’t be shy about asking for introductions or insights into potential opportunities.
✨Tip Number 2
Prepare for those interviews by brushing up on your communication skills. Practice explaining your previous experiences in customer order management clearly and confidently. We want you to shine when discussing how you’ve handled order lifecycles in the past!
✨Tip Number 3
Show off your technical affinity! If you’ve got experience with any specific software or tools related to order management, make sure to highlight that. We want to see how you can bring value to the role right from the get-go.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Order Management Specialist in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer order management or similar roles. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how your background in manufacturing or engineering environments makes you stand out. We love a good story!
Show Off Your Communication Skills: Since good communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Lancesoft
✨Know Your Order Management Basics
Brush up on the entire order lifecycle, from new customer setup to logistics management. Be ready to discuss your previous experiences in similar roles and how you handled challenges in processing orders.
✨Show Off Your Communication Skills
Since good communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers or team members in past positions, especially in a manufacturing or engineering context.
✨Demonstrate Technical Affinity
Familiarise yourself with any relevant software or tools used in order management. If you have experience with specific systems, be prepared to discuss how you used them to improve efficiency or resolve issues.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to manage escalations or tight deadlines, and be ready to explain your thought process and the outcomes of your actions.