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- Tasks: Join us as a Senior Engineer to install, configure, and develop our Contact technologies platform.
- Company: Watermark is a leading tech company based in Livingston, Scotland, focused on innovative contact solutions.
- Benefits: Enjoy a hybrid work model, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a dynamic team, work on cutting-edge technology, and make a real impact in the industry.
- Qualifications: Experience in engineering, especially within the Contact Centre industry, is preferred; knowledge of various programming languages is a plus.
- Other info: This role offers a chance to work with advanced systems like Genesys and bespoke in-house solutions.
The predicted salary is between 48000 - 84000 £ per year.
Job Description
Title: Senior Engineer
Duration: 12 Months
Location: Watermark, Livingston. Scotland
Work mode: Hybrid (2/3 days from office a week)
Description:
The main function of a Senior Engineer is to perform a wide variety of installation, configuration, development and upgrading of services within our Contact technologies platform. These include systems such as Genesys Pure Engage, Kana Response, Filenet and some bespoke inhouse systems.
Job Responsibilities:
• Complete configuration, installation and support of equipment to the specifications of the business
• Maintain software applications and operating systems through regular maintenance
• Maintain configuration and support documentation
• Manage assigned projects and program components to deliver services in accordance with established objectives
• Development of our inhouse solutions.
• Work closely with our support team and other areas to provide expert knowledge on our contact centre solutions
Experience:
Knowledge of Databases, elasticsearch, kibana, logstash, Grafana and Beats would be desirable.
Proven track record as an engineer with experience in the Contact Centre industry would be advantageous
Development experience in PHP, ASP, Oracle SQL and Javascript would be desirable.
Experience with Genesys, FileNet, and Kana Response would be advantageous
Senior Engineer employer: LanceSoft UK
Contact Detail:
LanceSoft UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Genesys Pure Engage and FileNet. Having hands-on experience or even just a solid understanding of these systems can set you apart during interviews.
✨Tip Number 2
Network with professionals in the Contact Centre industry. Attend relevant meetups or online forums where you can connect with current employees or others in similar roles. This can provide insights into the company culture and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your project management skills, as managing assigned projects is a key responsibility. Think of examples from your past work where you successfully delivered projects on time and within scope.
✨Tip Number 4
Showcase your problem-solving abilities during the interview. Be ready to discuss how you've tackled challenges in previous roles, especially those related to system configurations and maintenance, as this will demonstrate your capability to handle the responsibilities of a Senior Engineer.
We think you need these skills to ace Senior Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in installation, configuration, and development of contact centre technologies. Emphasise any specific projects you've managed that align with the job responsibilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your familiarity with systems like Genesys and your experience in the Contact Centre industry to demonstrate your fit for the position.
Highlight Technical Skills: In your application, clearly list your technical skills related to databases, PHP, ASP, Oracle SQL, and Javascript. Provide examples of how you've used these skills in previous roles to solve problems or improve processes.
Showcase Project Management Experience: If you have experience managing projects, detail this in your application. Discuss how you delivered services in accordance with objectives and how you collaborated with support teams to enhance solutions.
How to prepare for a job interview at LanceSoft UK
✨Showcase Your Technical Skills
Make sure to highlight your experience with the specific technologies mentioned in the job description, such as Genesys Pure Engage and Filenet. Be prepared to discuss your hands-on experience and any relevant projects you've worked on.
✨Demonstrate Problem-Solving Abilities
As a Senior Engineer, you'll need to tackle complex issues. Prepare examples of past challenges you've faced in the Contact Centre industry and how you resolved them. This will show your analytical skills and ability to think on your feet.
✨Familiarise Yourself with Hybrid Work Dynamics
Since the role involves a hybrid work model, be ready to discuss how you manage your time and productivity when working both remotely and in the office. Share any strategies you use to stay connected with your team and ensure project success.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare insightful questions about the company's culture, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
