At a Glance
- Tasks: Manage customer orders from start to finish, ensuring timely processing and communication.
- Company: Join a dynamic manufacturing company in Peterborough with a focus on customer satisfaction.
- Benefits: 12-month contract with potential for extension, hybrid work model after training, and career growth opportunities.
- Other info: Exciting role with opportunities for process improvement and collaboration across departments.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: 2+ years in customer order management or customer service, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Contract duration is 12 months, this will likely get extended.
Location: Peterborough. This is currently a fully onsite role, 5 days per week onsite especially during the initial training period. It's expected this will evolve to a hybrid role (2 days per week remote).
We are looking for candidates with 2 or more years of experience in a similar role. Customer Order Management or Customer Service experience in a manufacturing or engineering environment is required. Some technical affinity/understanding is required for this role. Good communication skills are a must!
Job Summary:Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time.
Key Responsibilities:- Responsible for assigned customer accounts for the entire order life cycle (from new customer setup, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.
- Act as the single-point-of-contact to clients' customers, parts distribution centers and/or manufacturing plants and cross-functional departments to process and fulfil customer orders.
- Providing accurate documentation and continual communication to customers throughout the process.
- Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of client processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.
- Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.
- Maintain accurate records of all internal and external interactions in the appropriate database/system.
- Ensure customers comply with export policies and ensure required export/shipping documentation is compiled to the relevant legislation.
- Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System.
- Knowledge of Quality Management Systems.
- Support Supervisor with hosting customer visits at local facility.
- Prepare and distribute standard and customized internal and customer reports.
- Understand Customer Order Management policies, procedures and metrics.
- Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
- Participate in/lead process improvement projects.
Customer Order Management Representative in Peterborough employer: LanceSoft UK
As a Customer Order Management Representative in Peterborough, you will join a dynamic team that values collaboration and innovation. Our company offers a supportive work culture with opportunities for professional growth, ensuring you can develop your skills while contributing to meaningful projects. With a commitment to employee well-being and a hybrid working model evolving after training, we provide a balanced work environment that fosters both personal and professional success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Order Management Representative in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience in customer order management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to order management and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your technical skills! If you’ve got experience with specific systems or software relevant to order management, make sure to highlight that during interviews. It’s all about demonstrating your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate candidates, and applying directly can give you an edge. Plus, it’s super easy to keep track of your application status!
We think you need these skills to ace Customer Order Management Representative in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer order management or similar roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about working with us at StudySmarter.
Show Off Your Communication Skills:Since good communication is key for this role, make sure your application is clear and concise. We appreciate well-structured writing that gets straight to the point, so keep it professional yet friendly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at LanceSoft UK
✨Know Your Stuff
Make sure you brush up on your Customer Order Management knowledge. Understand the order life cycle and be ready to discuss how you've managed customer accounts in the past. Having examples from your previous roles will show that you know what you're talking about!
✨Show Off Your Communication Skills
Since good communication is a must for this role, practice articulating your thoughts clearly. You might want to prepare a few scenarios where you successfully resolved customer inquiries or escalated issues. This will demonstrate your ability to keep customers informed and satisfied.
✨Get Technical
Familiarise yourself with any technical aspects related to the role. If you have experience in manufacturing or engineering environments, think of specific instances where your technical understanding helped you solve a problem or improve a process. This will highlight your fit for the position.
✨Be Proactive
During the interview, express your willingness to take ownership of tasks and lead process improvement projects. Share examples of how you've proactively contributed to your previous teams. This will show that you're not just looking to fill a role but are eager to make a positive impact.
