At a Glance
- Tasks: Support partners with access to the new partner portal and resolve inquiries.
- Company: Dynamic tech company focused on enhancing partner experiences.
- Benefits: Gain valuable experience, develop skills, and work in a collaborative environment.
- Other info: Fast-paced role with opportunities for growth and learning.
- Why this job: Be the go-to person for partners and make a real difference in their experience.
- Qualifications: Post-secondary degree and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
This role serves as a first line of support and point of contact for partners accessing the new partner portal. Primary objectives include managing and resolving incoming inquiries and driving an optimal partner experience.
Responsibilities include:
- Troubleshooting and responding to inquiries from partners wishing to gain access to the partner portal
- Onboarding, persona provisioning and facilitating demo trial orders
- First line of support and effective triage for incoming partner requests
- Partner Portal Administration
- Partner Onboarding and provisioning
- Trial and Demo order processing
- Case management
Key tasks include:
- Partner portal onboarding, provisioning, profile enablement, partner contact persona administration, login credential setup and triage
- Point of contact and triage for external partner portal inquiries
- Point of contact for Trial and Demo license support inquiries
- Trial and Demo Order processing to ensure partners can successfully demonstrate product
- Following and tracking Trial and Demo orders to completion by working with cross functional teams (deal desk, billings, fulfilment)
- Partner inquiry inbox management; ensuring adherence to standard SLA responses time for optimal partner experience
- Contribute to ensuring all governance standards are met through following and contributing to all documented processes, procedures and best practices
What it takes:
- Post secondary degree in Business, Communications, Technology or related field
- Strong work ethic, problem solving and communication skills (both written and verbal)
- Attention to detail coupled with ability to manage and prioritize a number of initiatives and deliverables concurrently
- Comfortable working in a fast-paced, changing environment
- Willing and inquisitive learner
- Experience with Salesforce, SAP, ServiceNow, preferred
Partner Portal Support Specialist employer: LanceSoft UK
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