At a Glance
- Tasks: Be the go-to support for partners using our new portal and ensure a smooth experience.
- Company: Join a dynamic team at a leading tech company in Reading, UK.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for growth.
- Other info: Fast-paced environment with plenty of learning opportunities and career advancement.
- Why this job: Make a real difference by helping partners access and utilise our innovative tools.
- Qualifications: Post-secondary education and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
This role serves as a first line of support and point of contact for partners accessing the new partner portal. Primary objectives include managing and resolving incoming inquiries and driving an optimal partner experience.
Responsibilities include:
- Troubleshooting and responding to inquiries from partners wishing to gain access to the partner portal, including onboarding, persona provisioning, and facilitating demo trial orders.
- First line of support and effective triage for incoming partner requests and troubleshooting.
- Partner Portal Administration.
- Partner Onboarding and provisioning.
- Trial and Demo order processing.
- Case management.
- Partner portal onboarding, provisioning, profile enablement, partner contact persona administration, login credential setup and triage, demo and trial order processing.
- Point of contact and triage for external partner portal inquiries.
- Point of contact for Trial and Demo license support inquiries.
- Following and tracking Trial and Demo orders to completion by working with cross-functional teams (deal desk, billings, fulfilment).
- Support partner demo environment systems provisioning.
- Partner inquiry inbox management; ensuring adherence to standard SLA response times for optimal partner experience.
- Contribute to ensuring all governance standards are met through following and contributing to all documented processes, procedures, and best practices, ensuring all required reviews, approvals, and processes are met.
What it takes:
- Post-secondary degree in Business, Communications, Technology or related field.
- Client-centric; Partner-first mindset.
- Strong work ethic, problem-solving and communication skills (both written and verbal).
- Attention to detail coupled with the ability to manage and prioritise a number of initiatives and deliverables concurrently.
- Comfortable working in a fast-paced, changing environment.
- Willing and inquisitive learner.
- Experience with Salesforce, SAP, ServiceNow preferred.
Partner Portal Support Specialist in Woodley employer: Lancesoft Ltd
As a Partner Portal Support Specialist at our Reading location, you will join a dynamic team that prioritises a client-centric approach and fosters a collaborative work culture. We offer comprehensive training and development opportunities to enhance your skills, alongside a supportive environment that encourages innovation and growth. With a focus on employee well-being and a commitment to excellence, we ensure that every team member feels valued and empowered to contribute meaningfully to our partners' success.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Portal Support Specialist in Woodley
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the company you're eyeing. They can give you the inside scoop on what it’s really like to work there and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to partner support. Think about how you would handle specific inquiries or troubleshoot issues, as this role is all about problem-solving.
✨Tip Number 3
Show off your skills! If you have experience with tools like Salesforce or ServiceNow, be ready to discuss how you've used them in past roles. This will demonstrate your readiness for the Partner Portal Support Specialist position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Partner Portal Support Specialist in Woodley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Partner Portal Support Specialist role. Highlight your experience with partner support, problem-solving skills, and any relevant tech knowledge. We want to see how you fit into our team!
Showcase Your Communication Skills:Since this role involves a lot of interaction with partners, it's crucial to demonstrate your strong written and verbal communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Relevant Experience:If you've worked with tools like Salesforce or ServiceNow, make sure to mention that! We love seeing candidates who have hands-on experience with systems that can help us streamline partner support.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lancesoft Ltd
✨Know the Partner Portal Inside Out
Before your interview, make sure you understand the partner portal's features and functionalities. Familiarise yourself with common issues partners might face and think about how you would troubleshoot them. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Client-Centric Mindset
During the interview, emphasise your commitment to providing an excellent partner experience. Share examples from your past where you've gone above and beyond to help clients or partners. This will demonstrate that you have the right attitude for a role focused on partner support.
✨Highlight Your Problem-Solving Skills
Be prepared to discuss specific scenarios where you've successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your thought process and how you approach challenges, which is crucial for this role.
✨Familiarity with Tools is Key
If you have experience with Salesforce, SAP, or ServiceNow, make sure to mention it! Even if you haven't used these tools directly, showing a willingness to learn and adapt to new technologies can set you apart. Consider discussing any similar tools you've worked with to illustrate your tech-savviness.
