At a Glance
- Tasks: Be the go-to support for partners using our new portal and ensure a smooth experience.
- Company: Join a dynamic team at a leading tech company in Reading, UK.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for growth.
- Other info: Fast-paced environment with plenty of learning opportunities and career advancement.
- Why this job: Make a real difference by helping partners access and utilise our innovative tools.
- Qualifications: Post-secondary education and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
This role serves as a first line of support and point of contact for partners accessing the new partner portal. Primary objectives include managing and resolving incoming inquiries and driving an optimal partner experience.
Responsibilities include:
- Troubleshooting and responding to inquiries from partners wishing to gain access to the partner portal, including onboarding, persona provisioning, and facilitating demo trial orders.
- First line of support and effective triage for incoming partner requests and troubleshooting.
- Partner Portal Administration.
- Partner Onboarding and provisioning.
- Trial and Demo order processing.
- Case management.
- Partner portal onboarding, provisioning, profile enablement, partner contact persona administration, login credential setup and triage, demo and trial order processing.
- Point of contact and triage for external partner portal inquiries.
- Point of contact for Trial and Demo license support inquiries.
- Trial and Demo Order processing to ensure partners can successfully demonstrate OpenText product.
- Following and tracking Trial and Demo orders to completion by working with cross-functional teams (deal desk, billings, fulfilment).
- Support partner demo environment systems provisioning.
- Partner inquiry inbox management; ensuring adherence to standard SLA response times for optimal partner experience.
- Contribute to ensuring all governance standards are met through following and contributing to all documented processes, procedures and best practices, ensuring all required reviews, approvals and processes are met.
What it takes:
- Post-secondary degree in Business, Communications, Technology or related field.
- Client-centric; Partner-first mindset.
- Strong work ethic, problem-solving and communication skills (both written and verbal).
- Attention to detail coupled with the ability to manage and prioritise a number of initiatives and deliverables concurrently.
- Comfortable working in a fast-paced, changing environment.
- Willing and inquisitive learner.
- Experience with Salesforce, SAP, ServiceNow, preferred.
Partner Portal Support Specialist in Wokingham employer: Lancesoft Ltd
As a Partner Portal Support Specialist at our Reading location, you will join a dynamic team that prioritises a client-centric approach and fosters a collaborative work culture. We offer comprehensive training and development opportunities to enhance your skills, alongside a supportive environment that encourages innovation and growth. With a focus on employee well-being and a commitment to excellence, we ensure that every team member feels valued and empowered to contribute meaningfully to our partners' success.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Portal Support Specialist in Wokingham
✨Tip Number 1
Network like a pro! Reach out to current employees or connections in the industry. A friendly chat can give you insider info about the role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to partner support and problem-solving scenarios. We recommend using the STAR method to structure your answers – it really helps to showcase your skills!
✨Tip Number 3
Showcase your tech-savviness! Familiarise yourself with tools like Salesforce and ServiceNow, as they’re often used in partner support roles. A little knowledge goes a long way in impressing your interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Partner Portal Support Specialist in Wokingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Partner Portal Support Specialist role. Highlight your experience with partner support, problem-solving skills, and any relevant tech knowledge. We want to see how you fit into our team!
Showcase Your Communication Skills:Since this role involves a lot of interaction with partners, it's crucial to demonstrate your strong written and verbal communication skills. Use clear and concise language in your application to show us you can effectively convey information.
Highlight Relevant Experience:If you've worked with tools like Salesforce or ServiceNow, make sure to mention that! We love seeing candidates who have hands-on experience with systems that will help them excel in this role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lancesoft Ltd
✨Know the Partner Portal Inside Out
Before your interview, make sure you understand the partner portal's features and functionalities. Familiarise yourself with common issues partners might face and think about how you would troubleshoot them. This will show that you're proactive and ready to support partners effectively.
✨Demonstrate Your Client-Centric Mindset
During the interview, highlight your experience in providing excellent customer service. Share specific examples of how you've gone above and beyond to resolve client issues or improve their experience. This will resonate well with the hiring team, as they value a partner-first approach.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss scenarios where you've had to solve complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your thought process clearly and demonstrate your ability to handle inquiries effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for case management, or how they measure partner satisfaction. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
