At a Glance
- Tasks: Be the go-to support for partners using our new portal and ensure their success.
- Company: Join a leading tech company focused on partner relationships and innovation.
- Benefits: Gain valuable experience, competitive pay, and opportunities for growth in a dynamic environment.
- Other info: Fast-paced role with a focus on learning and collaboration.
- Why this job: Make a real difference by enhancing partner experiences and driving success.
- Qualifications: Post-secondary education and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
This role serves as a first line of support and point of contact for partners accessing the new partner portal. Primary objectives include managing and resolving incoming inquiries and driving an optimal partner experience.
Responsibilities include:
- Troubleshooting and responding to inquiries from partners wishing to gain access to the partner portal, including onboarding, persona provisioning, and facilitating demo trial orders.
- First line of support and effective triage for incoming partner requests and troubleshooting.
- Partner Portal Administration.
- Partner Onboarding and provisioning.
- Trial and Demo order processing.
- Case management.
- Partner Portal Support.
- Partner portal onboarding, provisioning, profile enablement, partner contact persona administration, login credential setup and triage, demo and trial order processing.
- Point of contact and triage for external partner portal inquiries.
- Point of contact for Trial and Demo license support inquiries.
- Following and tracking Trial and Demo orders to completion by working with cross-functional teams (deal desk, billings, fulfilment).
- Support partner demo environment systems provisioning.
- Partner inquiry inbox management; ensuring adherence to standard SLA response times for optimal partner experience.
- Contribute to ensuring all governance standards are met through following and contributing to all documented processes, procedures, and best practices.
What it takes:
- Post-secondary degree in Business, Communications, Technology or related field.
- Client-centric; Partner-first mindset.
- Strong work ethic, problem-solving and communication skills (both written and verbal).
- Attention to detail coupled with the ability to manage and prioritise a number of initiatives and deliverables concurrently.
- Comfortable working in a fast-paced, changing environment.
- Willing and inquisitive learner.
- Experience with Salesforce, SAP, ServiceNow, preferred.
Partner Portal Support Specialist in Slough employer: Lancesoft Ltd
As a Partner Portal Support Specialist at our Reading location, you will join a dynamic team that prioritises a partner-first mindset and fosters a collaborative work culture. We offer extensive training and development opportunities to enhance your skills, alongside a supportive environment that encourages innovation and problem-solving. With a commitment to employee well-being and a focus on maintaining high standards of service, we ensure that every team member feels valued and empowered to contribute meaningfully.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Portal Support Specialist in Slough
✨Tip Number 1
Get to know the company and its partner portal inside out. Familiarise yourself with their products and services, as well as the common issues partners face. This will help you stand out during interviews and show that you're genuinely interested in making their partner experience top-notch.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about troubleshooting and resolving inquiries, think of some scenarios you might encounter and how you'd handle them. Role-playing with a friend can be a fun way to prepare for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and the role itself. Plus, it’s a great way to get your name out there and show your enthusiasm for the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Partner Portal Support Specialist in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Partner Portal Support Specialist role. Highlight your relevant experience and skills, especially those related to client support and problem-solving. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your strong communication skills. Be clear, concise, and professional in your writing. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Lancesoft Ltd
✨Know the Partner Portal Inside Out
Before your interview, make sure you familiarise yourself with the partner portal and its functionalities. Understand how onboarding works, what persona provisioning entails, and how demo trial orders are processed. This knowledge will show that you're proactive and genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Since this role involves troubleshooting and managing inquiries, be prepared to discuss specific examples of how you've resolved issues in the past. Think of scenarios where you had to think on your feet or adapt quickly to changing circumstances, as this will highlight your problem-solving abilities.
✨Emphasise Your Communication Skills
As a first line of support, effective communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask during the interview that demonstrate your understanding of the partner experience and your eagerness to enhance it.
✨Demonstrate Your Client-Centric Mindset
This role requires a partner-first approach, so be ready to discuss how you've prioritised client needs in previous roles. Share examples of how you've gone above and beyond to ensure a positive experience for clients or partners, as this will resonate well with the interviewers.
