At a Glance
- Tasks: Manage customer orders from start to finish, ensuring timely processing and communication.
- Company: Join a leading manufacturing firm with a focus on customer satisfaction.
- Benefits: Competitive pay, potential for hybrid work, and opportunities for career growth.
- Other info: Dynamic team environment with a chance to learn and grow in your career.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: 2+ years in order management or customer service, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
12 months contract, this will likely get extended.
Location: Peterborough. This is currently a fully onsite role, 5 days per week onsite especially during the initial training period. It's expected this will evolve to a hybrid role (2 days per week remote).
We are looking for candidates with 2 or more years of experience in a similar role. Customer Order Management or Customer Service experience in a manufacturing or engineering environment is required. Some technical affinity/understanding is required for this role. Good communication skills are a must!
Job Summary:Act as the single-point-of-contact for assigned customer accounts; managing the entire order lifecycle to ensure orders are processed on time.
Key Responsibilities:- Responsible for assigned customer accounts for the entire order life cycle (from new customer setup, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.
- Act as the single-point-of-contact to clients' customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders.
- Providing accurate documentation and continual communication to customer throughout the process.
- Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.
- Maintain accurate records of all internal and external interactions in the appropriate database/system.
- Ensure customers comply with export policies and ensure required export/shipping documentation is compiled to the relevant legislation.
- Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System.
- Knowledge of Quality Management Systems.
- Support Supervisor with hosting customer visits at local facility.
- Prepare and distribute standard and customized internal and customer reports.
- Understand Customer Order Management policies, procedures and metrics.
- Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
Order Management Administrator in Peterborough employer: Lancesoft Ltd
As an Order Management Administrator in Peterborough, you will join a dynamic team that values collaboration and communication, ensuring a supportive work environment. The company offers excellent employee growth opportunities, with a clear path to hybrid working arrangements after the initial training period, allowing for a balanced work-life dynamic. With a focus on professional development and a commitment to quality, this role provides a meaningful opportunity to contribute to customer satisfaction in a thriving manufacturing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Order Management Administrator in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience in order management or customer service. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to order management and customer service. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your technical affinity! Brush up on any relevant software or systems used in order management. Being able to discuss your familiarity with these tools during an interview can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Order Management Administrator in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer order management and any relevant technical skills. We want to see how your background fits with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your communication skills and experience in a manufacturing or engineering environment to grab our attention.
Showcase Your Communication Skills:Since good communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors – we love attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lancesoft Ltd
✨Know Your Order Management Stuff
Make sure you brush up on your knowledge of the order management lifecycle. Understand how customer orders are processed, from entry to shipping, and be ready to discuss your experience in similar roles. This will show that you’re not just familiar with the process but can also handle it effectively.
✨Show Off Your Communication Skills
Since good communication is a must for this role, prepare examples of how you've successfully communicated with customers or cross-functional teams in the past. Think about times when you resolved issues or escalated problems effectively, as these stories will highlight your ability to be the single point of contact.
✨Get Technical
Having some technical affinity is key for this position. Familiarise yourself with any relevant software or systems used in order management and logistics. If you have experience with Quality Management Systems, be sure to mention it, as it could set you apart from other candidates.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about potential challenges you might encounter in the role, such as handling complex escalations or ensuring compliance with export policies. Prepare your thought process on how you would tackle these situations, as it demonstrates your proactive approach.
