At a Glance
- Tasks: Manage customer orders from start to finish, ensuring timely processing and communication.
- Company: Join a leading manufacturing firm with a focus on customer satisfaction.
- Benefits: Competitive salary, potential for hybrid work, and opportunities for career growth.
- Other info: Dynamic role with a chance to evolve into a hybrid working model.
- Why this job: Be the key contact for customers and make a real difference in their order experience.
- Qualifications: 2+ years in order management or customer service, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
12 months contract, this will likely get extended.
Location: Peterborough. This is currently a fully onsite role, 5 days per week onsite especially during the initial training period. It is expected this will evolve to a hybrid role (2 days per week remote).
We are looking for candidates with 2 or more years of experience in a similar role. Customer Order Management or Customer Service experience in a manufacturing or engineering environment is required. Some technical affinity/understanding is required for this role. Good communication skills are a must!
Job Summary: Act as the single-point-of-contact for assigned customer accounts; managing the entire order lifecycle to ensure orders are processed on time.
Key Responsibilities:
- Responsible for assigned customer accounts for the entire order life cycle (from new customer setup, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.
- Act as the single-point-of-contact to clients' customers, parts distribution centers and/or manufacturing plants and cross-functional departments to process and fulfil customer orders.
- Providing accurate documentation and continual communication to customers throughout the process.
- Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.
- Maintain accurate records of all internal and external interactions in the appropriate database/system.
- Ensure customers comply with export policies and ensure required export/shipping documentation is compiled to the relevant legislation.
- Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System.
- Knowledge of Quality Management Systems.
- Support Supervisor with hosting customer visits at local facility.
- Prepare and distribute standard and customized internal and customer reports.
- Understand Customer Order Management policies, procedures and metrics.
- Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
Order Management Administrator in Cambridge employer: Lancesoft Ltd
As an Order Management Administrator in Peterborough, you will join a dynamic team that values collaboration and communication, ensuring a supportive work environment. The company offers excellent employee growth opportunities, with the role evolving into a hybrid model, allowing for flexibility after the initial training period. With a focus on professional development and a commitment to quality, this employer stands out as an exceptional place to build a rewarding career in customer order management.
StudySmarter Expert Advice🤫
We think this is how you could land Order Management Administrator in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience in order management or customer service. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to order management and customer service. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your technical affinity! Brush up on any relevant software or systems used in order management. Being able to discuss your familiarity with these tools during an interview can really set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Order Management Administrator in Cambridge
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand the role and how your experience aligns with what we're looking for.
Tailor Your CV:Don’t just send us a generic CV! Highlight your relevant experience in customer order management or similar roles. We love seeing how your skills match up with our needs, so make it personal!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Order Management Administrator role. Share specific examples of your past experiences that relate to the job.
Apply Through Our Website:Once you’ve polished your CV and cover letter, head over to our website to submit your application. It’s the easiest way for us to receive your details and get the ball rolling on your application!
How to prepare for a job interview at Lancesoft Ltd
✨Know Your Order Management Stuff
Make sure you brush up on your knowledge of the order management lifecycle. Understand how orders are processed, from entry to shipping, and be ready to discuss your experience in similar roles. This will show that you’re not just familiar with the process but can also handle it effectively.
✨Show Off Your Communication Skills
Since good communication is a must for this role, prepare examples of how you've successfully communicated with customers or cross-functional teams in the past. Think about times when you resolved issues or escalated problems effectively, as these stories will highlight your skills.
✨Get Technical
Having some technical affinity is key for this position. Familiarise yourself with any relevant software or systems used in order management and logistics. If you have experience with Quality Management Systems, be sure to mention it, as it could set you apart from other candidates.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about potential challenges you might encounter in the role, such as handling customer complaints or managing tight deadlines. Prepare your responses to demonstrate your problem-solving skills and ability to stay calm under pressure.
