At a Glance
- Tasks: Be the go-to person for clients, managing work orders and ensuring smooth contract operations.
- Company: Join Lancer Scott, a thriving construction firm based in Bristol with a strong growth trajectory.
- Benefits: Enjoy career development opportunities and a supportive work environment.
- Other info: Be part of a rapidly expanding team with exciting prospects for personal growth.
- Why this job: Make a real impact by enhancing client experiences and driving project success.
- Qualifications: Experience in contract management and excellent communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
About Us
Established in 1998, Lancer Scott offers renowned high-quality construction projects and facilities management services. Based in the heart of Bristol, we have enjoyed success and significant growth, particularly in the last four years with turnover increasing from £56 million in 2020 to £125 million in 2025. To ensure our business remains fully supported, we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability. If you would like to join a rapidly expanding business that can offer good opportunities for career development and professional personal growth, you should apply today and let's talk.
Job Details
What will be my core responsibilities?
- Be the Senior point of contact to our external and internal clients, supporting the business in processing new and existing work orders via our internal system.
- Be accountable and responsible for specific Accounts/Contracts and understand the contract scope to make improvements and ensure the contract runs smoothly.
- Build strong relationships with external and internal clients, delivering an exceptional client experience.
- Ensure all work orders are recorded accurately, allocated and processed in line with the process via our internal CAFM system and client portals.
- Respond to enquiries from our Clients, Account Managers and Engineers within set timescales and manage escalated queries.
- Ensure work orders are processed meeting client SLAs, KPIs and internal processes via your team.
- Meet all client requirements set by Account Managers.
Senior Contract Support employer: Lancer Scott
Lancer Scott is an exceptional employer, offering a dynamic work environment in the vibrant city of Bristol. With a strong focus on employee development and a commitment to providing the necessary tools for success, we foster a culture of growth and collaboration. Join us to be part of a rapidly expanding company that values your contributions and offers meaningful career advancement opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Contract Support
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Senior Contract Support role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Lancer Scott and understand their projects and values. Tailor your answers to show how your experience aligns with their needs, especially in managing contracts and client relationships.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Lancer Scott.
We think you need these skills to ace Senior Contract Support
Some tips for your application 🫡
Show Us Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to customise your application for the Senior Contract Support role. Highlight your relevant experience and skills that align with the job description. We love seeing how you can bring value to our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the kind of clarity we value in our work.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Lancer Scott!
How to prepare for a job interview at Lancer Scott
✨Know Your Contracts
Familiarise yourself with different types of contracts and their scopes. Be ready to discuss how you would handle specific scenarios related to contract management, as this will show your understanding of the role and its responsibilities.
✨Client Relationship Building
Prepare examples of how you've successfully built relationships with clients in the past. Think about what strategies you used to ensure exceptional client experiences, as this is crucial for the Senior Contract Support position.
✨Master the Internal Systems
Get a good grasp of CAFM systems and similar tools. If possible, research Lancer Scott's internal processes and be prepared to discuss how you would ensure work orders are processed efficiently and accurately.
✨Showcase Your Problem-Solving Skills
Think of instances where you've managed escalated queries or resolved issues under pressure. Highlight your approach to meeting SLAs and KPIs, as demonstrating your problem-solving abilities will set you apart from other candidates.
