At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch service delivery and client satisfaction.
- Company: Join Lancer Scott, a thriving construction firm making waves in Bristol.
- Benefits: Enjoy career growth, competitive pay, and a supportive work environment.
- Other info: Be part of a diverse team committed to community impact.
- Why this job: Make a real difference in communities while developing your leadership skills.
- Qualifications: Experience in call centres and a knack for mentoring teams.
The predicted salary is between 29700 - 36300 £ per year.
Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services, often competing and winning work from our much larger competitors.
We are based in the heart of Bristol and have enjoyed significant success, particularly in the last 4 years with turnover increasing from £56 million in 2020 to £125 million in 2025.
To ensure our business remains fully supported we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability.
If you would like to join a rapidly expanding business that can offer up good opportunities for career development and professional personal growth.
Job Details
What will be my core responsibilities?
To support the Head Service Delivery and supervise efficient running of Service Delivery Teams.
Providing excellent customer service and support to our clients, Account Managers, and our supply chain partners.
Focusing on the daily management of the Service Delivery Team’s performance and delivering or exceeding our customer SLA’s, KPIs along with set targets and objectives.
- Accountable for the effective supervision your Service Delivery Team, ensuring calls are answered, calls logged accurately and promptly within timescale set, that all information held within our internal CAFM system is correct, procedures are written and that the processes are followed.
- Conduct regular call monitoring to assess quality and provide feedback and coaching.
- Analyse call handling performance and productivity and take action to resolve any issues.
- Ensure you’re your team are meeting / exceeding contract requirements, and manage expectations and timelines for the customer and all internal stakeholders if timelines are going to slip.
- Conduct monthly 1:1s, mentoring team members, targets & objective setting and absence management.
- Complete checks to ensure accuracy of tasks and real time position, reporting on Team stats and targets set by Head of Service Delivery.
- Prioritise daily tasks and raise any concerns with the Head of Service Delivery - Acting as a point of escalation.
- Highlight client concerns or potential delays to the Head of Service Delivery / Account Mangers.
- Provide support on analysing and managing customer support issues via telephone/email where required.
- Ensure you have a clear understanding of the services we provide for our clients in all aspects relating to work order management.
- Assist Account Managers / Contracts Managers to provide support with tracking and closing individual cases as and when the business requires.
What do I need to be successful in this role?
- Demontrable experience in a call centre/helpdesk environment
- Experience mentoring, coaching, training and developing team members
- Knowledge of provision of Facilities Management Services and what this entails.
- Well developed communication skills and able to work collaboratively with a range of stakeholders
- Good analytical ability with a commercial mindset
- Confident user of different systems and comfortable working with large datasets and pulling reports
- A flexible and adaptable approach to work, and able to make sound decisions regarding priorities
We are an equal opportunities employer committed to creating a diverse and inclusive environment and welcome applications from all suitably qualified candidates.
Building Communities at Lancer Scott
At Lancer Scott, we’re committed to giving back through hands-on support, funding, and partnerships that create lasting impact.
We've helped deliver projects like East Street Mews, providing housing for young homeless people, and revitalised community spaces such as the East Looe Hub and a Scouts hut in Gloucestershire.
Our partnership with Community of Purpose enables us to support initiatives like the Bristol Young Heroes Awards and the Break Free Programme, giving young people opportunities to thrive.
Join us at Lancer Scott, where your work helps strengthen communities.
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Team Leader in Bristol employer: Lancer Scott
Lancer Scott is an exceptional employer located in the vibrant city of Bristol, offering a dynamic work culture that prioritises employee growth and community impact. As a Senior Contract Support & Client Success professional, you will benefit from a supportive environment that encourages career advancement and provides opportunities for professional development, all while being part of a team dedicated to delivering outstanding client service.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Bristol
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Lancer Scott, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Team Leader at Lancer Scott.
We think you need these skills to ace Team Leader in Bristol
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Lancer Scott
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
