At a Glance
- Tasks: Be the go-to person for clients, managing work orders and ensuring smooth contract operations.
- Company: Join Lancer Scott, a thriving construction firm making a real impact in Bristol.
- Benefits: Career growth opportunities, supportive environment, and a chance to make a difference.
- Other info: We value diversity and inclusivity, welcoming all qualified candidates.
- Why this job: Help strengthen communities while developing your skills in a dynamic team.
- Qualifications: Customer-focused, detail-oriented, and proficient in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Established in 1998, Lancer Scott offers renowned high-quality construction projects and facilities management services. Based in the heart of Bristol, we have enjoyed success and significant growth, particularly in the last four years with turnover increasing from £56 million in 2020 to £125 million in 2025. To ensure our business remains fully supported, we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability. If you would like to join a rapidly expanding business that can offer good opportunities for career development and professional personal growth, you should apply today.
Job Details
What will be my core responsibilities?
- Be the Senior point of contact to our external and internal clients, supporting the business in processing new and existing work orders via our internal system.
- Be accountable and responsible for specific Accounts/Contracts and understanding the contract scope to make improvements and ensure the contract runs smoothly.
- Build strong relationships with external and internal clients, delivering an exceptional client experience.
- Ensure all work orders are recorded accurately, allocated and processed in line with the process via our internal CAFM system and client portals.
- Respond to enquiries from our Clients, Account Managers and Engineers within set timescales and manage escalated queries.
- Ensure work orders are processed meeting client SLAs, KPIs and internal processes via your team.
- Meet all client requirements set by Account Managers & Head of Service Delivery.
- Manage and monitor the mailbox throughout the day highlighting emergency call outs for team members to action.
- Ensure all works are assigned to the correct LS Engineer/Subcontractor via skill set and area and that each day is strategically planned, and all work is to be delivered & completed within the FSLA.
- Manage all works sent to a subcontractor, raising purchase orders at the correct mandate level.
- Obtain weekly updates/ETAs transferring all information to both Lancer Scott CAFM system and Client portal.
What skills and experience do I need to be successful in this role?
- A customer-focused approach with a no problem is too great attitude.
- Excellent attention to detail.
- Happy and able to work at pace and be flexible to respond to customer needs.
- Excellent organisational skills with the ability to multitask, prioritise and meet deadlines.
- Proficiency in Microsoft Office Suite including Word, Excel and Outlook and to learn new systems.
- A highly professional communication style, both written and verbal.
- A collaborative approach to contribute to team success.
We are an equal opportunities employer committed to creating a diverse and inclusive environment and welcome applications from all suitably qualified candidates.
Building Communities at Lancer Scott
At Lancer Scott, we’re committed to giving back through hands-on support, funding, and partnerships that create lasting impact. We've helped deliver projects like East Street Mews, providing housing for young homeless people, and revitalised community spaces such as the East Looe Hub and a Scouts hut in Gloucestershire. Our partnership with Community of Purpose enables us to support initiatives like the Bristol Young Heroes Awards and the Break Free Programme, giving young people opportunities to thrive. Join us at Lancer Scott, where your work helps strengthen communities.
Senior Contract Support in Bristol employer: Lancer Scott
Lancer Scott is an exceptional employer located in the vibrant city of Bristol, offering a dynamic work environment that prioritises employee growth and development. With a strong commitment to quality construction and facilities management, we provide our team with the tools and support needed to excel in their roles while fostering a culture of collaboration and community engagement. Join us to be part of a rapidly expanding company that values your contributions and offers meaningful opportunities to make a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Contract Support in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees at Lancer Scott on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Lancer Scott's recent projects and values. Show us that you’re genuinely interested in what we do and how you can contribute to our success.
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, being able to articulate your thoughts clearly will set you apart. Consider mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team.
We think you need these skills to ace Senior Contract Support in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Contract Support role. Highlight your relevant experience and skills that match the job description, especially your customer-focused approach and organisational skills.
Showcase Your Communication Skills:Since this role requires a highly professional communication style, both written and verbal, be sure to demonstrate this in your application. Use clear, concise language and check for any spelling or grammar mistakes before hitting send.
Highlight Your Problem-Solving Abilities:We love candidates who can tackle challenges head-on! In your application, share examples of how you've successfully managed difficult situations or improved processes in previous roles. This will show us you have the right attitude for the job.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Lancer Scott
✨Know the Company Inside Out
Before your interview, take some time to research Lancer Scott. Understand their projects, values, and recent growth. This will not only show your interest but also help you tailor your answers to align with their goals.
✨Demonstrate Your Customer-Focused Approach
Since the role requires a customer-focused attitude, prepare examples from your past experiences where you successfully handled client queries or improved client satisfaction. Be ready to discuss how you can bring that same approach to Lancer Scott.
✨Showcase Your Organisational Skills
Given the need for excellent organisational skills, think of specific instances where you managed multiple tasks or projects simultaneously. Highlight how you prioritised effectively and met deadlines, as this will resonate well with the responsibilities of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle escalated queries. Practice responding to hypothetical scenarios related to contract management and client interactions, as this will demonstrate your readiness for the challenges of the position.
