At a Glance
- Tasks: Manage client relationships and oversee building services for optimal performance.
- Company: Dynamic Facilities Management company based in Bristol.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Join a diverse team committed to excellence and innovation.
- Why this job: Lead impactful projects and enhance building performance while developing your leadership skills.
- Qualifications: 5+ years in Facilities Management with strong leadership and communication skills.
The predicted salary is between 45000 - 55000 € per year.
What will be my core responsibilities?
As Contracts Manager Managed Buildings you will act as the primary link between Lancer Scott FM and our valued clients. This role will be Bristol based, report to the Account Director and combines operational oversight of building services with strategic client relationship management to ensure contracts are profitable and service levels are met and exceeded.
- Act as the primary point of contact for the client, attending regular strategy and performance review meetings to address concerns and identify service gaps.
- Supervise the delivery of Hard Services (HVAC, electrical, plumbing, building fabric) on a planned, reactive and quoted works basis.
- Manage the account budget, including accurate P&L and cost control.
- Monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure contractual compliance.
- Ensure all sites meet all statutory, policy, and health and safety (H&S) requirements, manage audits and risk assessments.
- Lead, coach, and develop onsite service engineers and manage third-party sub-contractors.
- Oversee minor works and refurbishments and, where required, propose technological innovations (e.g., energy efficiency tools) to improve building performance.
- Drive engineering productivity and efficiencies to enhance the quality and speed of service to the client.
- Provide weekly reports detailing performance against KPI’s and highlighting areas of concern and common issues.
- Continually seek out opportunities for increased scope of works and prepare proposals for managing those work streams.
- Provide support on an on call basis and act as the escalation point for serious incidents.
What do I need to be successful in this role?
- 5+ years experience in Facilities Management with a focus on Hard Services for high quality buildings.
- IOSH or NEBOSH qualified is desirable.
- Proven leadership experience in managing teams across multiple locations.
- A commercially driven approach to account management.
- Proven ability in building a successful contract and managing client expectations.
- Highly organised approach, able to juggle multiple priorities effectively.
- Strong problem-solving, decision-making, and project management skills.
- Effective communicator at all levels.
- Highly proficient in the use of Microsoft suite, especially Excel and PowerPoint.
We are an equal opportunities employer committed to creating a diverse and inclusive environment and welcome applications from all suitably qualified candidates.
Contracts Manager in Bristol employer: Lancer Scott
Lancer Scott FM is an exceptional employer, offering a dynamic work environment in Bristol where you can thrive as a Contracts Manager. With a strong focus on employee development and a commitment to diversity and inclusion, we provide ample opportunities for growth while ensuring that our team members are supported in their roles. Join us to be part of a collaborative culture that values innovation and excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that Contracts Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their values and recent projects. We want you to walk in with confidence, ready to discuss how your experience aligns with their needs in managing building services.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've successfully managed teams and improved service delivery. We believe that demonstrating your ability to lead will set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to show your genuine interest in the role.
We think you need these skills to ace Contracts Manager in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contracts Manager role. Highlight your experience in Facilities Management, especially with Hard Services, and showcase any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your ability to manage client relationships and oversee building services effectively. Let us know why you’re excited about joining our team!
Showcase Your Achievements:When filling out your application, don’t just list your responsibilities—show us your achievements! Use numbers and examples to illustrate how you've improved service levels or managed budgets successfully. We love seeing results!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it’s super easy to do—just follow the prompts and submit your application!
How to prepare for a job interview at Lancer Scott
✨Know Your Contracts Inside Out
Make sure you thoroughly understand the contracts you’ve managed in the past. Be ready to discuss specific examples of how you've ensured compliance with KPIs and SLAs, as well as how you've handled any challenges that arose.
✨Showcase Your Leadership Skills
Prepare to talk about your experience leading teams across multiple locations. Think of specific instances where you coached or developed team members, and be ready to share how you motivated them to achieve their best performance.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss real-life scenarios where you faced significant challenges in facilities management. Highlight your decision-making process and the outcomes, especially in relation to managing client expectations and improving service delivery.
✨Familiarise Yourself with Technological Innovations
Since the role involves proposing technological innovations, brush up on current trends in energy efficiency tools and building performance technologies. Be ready to suggest how these could be integrated into the services you manage.
