At a Glance
- Tasks: Lead a team, manage client relationships, and ensure operational excellence in construction projects.
- Company: Join Lancer Scott, a thriving construction firm based in Bristol with a strong growth trajectory.
- Benefits: Career development opportunities, competitive salary, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and professional development.
- Why this job: Be part of a rapidly expanding company making a real impact in the construction industry.
- Qualifications: Strong leadership skills and technical expertise in construction management.
Why work for us?
Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services, often competing and winning work from our much larger competitors.
We are based in the heart of Bristol and have enjoyed significant success, particularly in the last 4 years with turnover increasing from £56 million in 2020 to a projected £125 million for 2024/2025.
To ensure our business remains fully supported we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability.
If you would like to join a rapidly expanding business that can offer up good opportunities for career development and professional personal growth, you should apply today and let's talk.
What will be my core responsibilities?
The role of Account Manager is a vital link between the Client, Engineers and Contract Support.
This role involves managing the teams, ensuring compliance with safety and regulatory standards, optimising operational performance, and maintaining and evolving a strong client relationship.
The position requires strong leadership and technical expertise to enhance operational efficiency and reliability.
You will be largely Bristol based with a requirement to travel along the M4 Corridor and down to Basingstoke on a regular basis.
- Managing a team of 20 Engineers, 2 Supervisors and a small team of Contract Support Administrators for a contract value of around £2.5m.
- Support and develop the Supervisors helping them to recruit, train, and build capability in the Engineers to enhance skill levels and performance.
- Drive engineering productivity and efficiencies to enhance the quality and speed of service to the client.
- Monitor, train and support Engineers to ensure adherence to KPI's and SLA's in line with the contract and client expectations
- Conduct performance reviews to set objectives and provide training and development opportunities.
- Carry out regular audits of sites to ensure application of service and quality standards and adherence to Health & Safety protocols
- Review the monthly calendar for Floor Fitting to agree the monthly bonus for the team.
- Review and cross check timesheets against work orders and approve for billing.
- Manage stock in both the Vans and the Stock Facility ensuring safety stock levels and regularly review supplier quality and service.
- Manage and maintain the activity tracker to plan materials procurement
- Review estimates and quotes from Engineers and Subcontractors and ensure they meet commercial objectives.
- Quote and manage small build projects ranging in value from £70k – 500k
- Carry out risk assessments for new sites in line with client and Lancer Scott procedures.
- Act as the key point of contact for the Regional Maintenance Managers and Head of Passive Fire, managing escalations and agreeing actions to resolve issues.
- Provide weekly reports detailing performance against KPI's and highlighting areas of concern and common issues.
- Continually seek out opportunities for increased scope of works and prepare proposals for managing those work streams.
- Point of contact for issues that occur on the on call rota, typically once every
We are an equal opportunities employer committed to creating a diverse and inclusive environment and welcome applications from all suitably qualified candidates.
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Account Manager employer: Lancer Scott
Lancer Scott is an exceptional employer located in the vibrant city of Bristol, offering a dynamic work culture that prioritises employee growth and community impact. As a Senior Contract Support & Client Success professional, you will benefit from a supportive environment that encourages career advancement and provides opportunities for professional development, all while being part of a team dedicated to delivering outstanding client service.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Lancer Scott, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Account Manager at Lancer Scott.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Lancer Scott
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
