Lancer Scott Ltd. in Bristol seeks a Service Delivery Team Supervisor to oversee one of our Contract Support Teams, ensuring excellent customer service for clients, Account Managers and the supply chain. You will focus on daily performance against SLAs, KPIs and targets.
Key duties include supervising calls and CAFM data, coaching team members, conducting monthly 1:1s, and reporting team stats. You will collaborate with the Head of Service Delivery and other stakeholders to meet contract
#J-18808-Ljbffr
Senior Service Delivery & Contracts Lead employer: Lancer Scott Ltd
Lancer Scott Ltd is an exceptional employer located in the vibrant city of Bristol, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from ongoing professional development opportunities, competitive remuneration, and a supportive environment that values their contributions to projects ranging from £250k to £3m. Join us to be part of a team that not only prioritises your growth but also encourages meaningful engagement with diverse stakeholders in the construction industry.
